eBay's automatic positive feedback no longer being applied

[lincolnshiremarine]

Good afternoon everyone

As many of you are aware eBay introduced automatic positive feedback for business sellers, providing certain criteria's.  The item had been received on time, no issues raised, and the buyer has not left feedback already.

eBay were so excited to announce this improvement to business sellers, (an eBay representative spoke to me at a local meetup).  It was working for a while, and now it appears that this improvement that eBay were so delighted to announce has stopped working "not working as intended"

We had a flurry of sales (now dead) and we should have had the eBay auto feedback implemented,  but this has not happened.

I have raised this with the eBay community chat team on Wednesday 17th September , but as yet heard nothing back. 

Has anyone else noticed the eBay auto feedback not being applied?

Best wishes 

marco@ebay 

[lincolnshiremarine]

Hi

I do not understand the feedback rating, we had 100% positive and then received one negative,  we are now on 99.9% positive.

Best wishes

[custom-giftsuk]

6 automated feedback on a secondary account yesterday
0 automated feedback on this account since mid August

[4_bathrooms]

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@lincolnshiremarine wrote:

Hi

I do not understand the feedback rating, we had 100% positive and then received one negative,  we are now on 99.9% positive.

Best wishes

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Feedback is calculated as:
(positive feedback / (positive feedback + negative feedback)) * 100

In your case this is:

(1729 / (1729 + 1)) * 100 = 99.9

[4_bathrooms]

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@custom-giftsuk wrote:

6 automated feedback on a secondary account yesterday
0 automated feedback on this account since mid August

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Oh well, It doesn't seem like there's any sort of pattern. It just isn't/wasn't working for certain accounts randomly between August and now.  

[lincolnshiremarine]

Thanks 4_bathrooms

This is why it is so important for eBay to fix this issue.

Best wishes 

[the-nutwood-collection]

I'm getting auto feedback, had one yesterday.  I haven't checked against the tracked items I've despatched, but it looks OK.

I did do a count of the first three pages of feedback.  Only 19% is buyer generated, all the rest is auto.  Buyers just can't be bothered, and the seller feedback is rubbish because it has to be positive. 

[twofourdeltasurplus]

It does seem to have been fixed for the time being, had 19ish land today.

now I cant end listings or amend quantities, as they "ran into a problem"

Beer and watch something on the river instead of working, sounds like a solid plan.

[kat@ebay]

Hi All,

During our weekly chat last week, we addressed the issue and promptly reported it to the appropriate team. We shared user-provided examples, which were reviewed, and the team has confirmed that the process is functioning correctly. In some instances, positive feedback was indeed left, while in others, the absence of feedback was due to delayed item delivery.

It's important to understand the criteria for this process: positive feedback is automatically added to your profile 7 days after tracking confirms successful delivery, provided the following conditions are met:

• The tracking indicates the item was delivered on time.
• The buyer has not yet left feedback.
• The buyer hasn't reported any issues or initiated a return for their order.

When buyers leave feedback, a green light appears next to the item in the seller's orders view.  However, this indicator does not appear when feedback is automatically left.  If you rely on this visual cue to check for feedback, then you might mistakenly believe that automatic feedback was not provided, even though it was. We have brought this to the attention of our development team for consideration as a future enhancement.

With a high volume of orders and multiple quantity orders, tracking feedback can be challenging. However, after thoroughly rechecking the background system, we can confirm it is operating as intended.

Thank you,

Kat

[custom-giftsuk]

Sorry Kat@ebay but that plainly isn't correct.

I provided and can provide again hundreds and hundreds of examples of where ebay has not uploaded the tracking number, or if it has uploaded the tracking number from Royal Mail it blatantly ignores such. Items delivered with tracking within the time frame allowed by eBay aren't getting automatic feedback nor are they even being marked as delivered and in most cases not actually marked as dispatched despite us marking it as such. 

Would you like hundreds of screenshots posted to disprove your commenta or would say... six do you? 

[vintagechinashop]

I’ve just checked my items without feedback from buyers or automated feedback and the issue seems to be that eBay have not updated the tracking. For each item I clicked on the tracking number and eBay showed the items as despatched but not delivery. If however you check these items on the Royal Mail website each one is shown as delivered. So it would seem that the issue is with eBay not updating the tracking