23-10-2020 4:04 PM
I am very dissatisfied with Ebay customer service advisors. I would like to make a complaint and would like to know how to do this?
Solved! Go to Solution.
18-11-2024 7:46 PM
i bought fire's from genuine for you on ebay i returned it last week in September I'm sick of messaging seller all he keeps saying please give me more time
02-12-2024 4:44 PM
This is no longer possible. I can't see "Resolution Centre" in my account.
02-12-2024 5:21 PM
02-12-2024 5:37 PM
This is not about an item. It's about customer service.
02-12-2024 5:49 PM
Don't waste your time
eBay don't take complaints about Customer Service, I'm afraid
07-12-2024 3:52 PM
I ordered an early signed photo of Carl Perkins from the 50's & they sent mea signed photo of Carl Perkins from the 70's,they sent me the wrong photo & i had to pay £2.80 to send it back
07-12-2024 4:32 PM
@harrye54 wrote:
I ordered an early signed photo of Carl Perkins from the 50's & they sent mea signed photo of Carl Perkins from the 70's,they sent me the wrong photo & i had to pay £2.80 to send it back
You should not have had to pay to return something that was not as described. Did you read how the money back guarantee works?
15-03-2025 6:11 AM
13 years on ebay and scramed by a buyer and the agent told me a load of lies what they would do with this buyer who lefted me neg feedback and got is feedback hidden so i cant see what hes upto .i buy my goods to make a little bit of money and when a buyer comes to he ebay he makes a statement item never came yet tracking showes item delivered am out off pocket ebay agent.. they our going to look into the this buyer and the feedback will be removed the agent told me lies ebay done nothing and still this buyer is on ebay with sadness am leaving ebay at the end of the summer i need protection but ebay dont offer to sellers
15-03-2025 5:36 PM
03-05-2025 5:38 PM
Do you have a contact. Inner for them. Sorry to ask but I’ve been trying to make a complaint diff a long time now and no support
03-05-2025 7:04 PM
04-05-2025 5:01 AM
eBay do not receive / answer emails, it's only a Call Back option, here's the link if you need it in future.
https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid
In the case of ' the rubber duck', you didn't need to contact CS here, but within 30 days you needed to open a case for item not as described... Does Not Match Description of Photos, and under eBay's 30 day MBG Money Back Guarantee policy, you would have received a full refund.
Familiarise yourself with the MBG, it could save you a lot of money in the future.
https://pages.ebay.co.uk/ebay-money-back-guarantee/