How can I make a complaint about Ebay customer services?

[kinnbro]

I am very dissatisfied with Ebay customer service advisors.  I would like to make a complaint and would like to know how to do this?

[ksud8910]

i bought fire's from genuine for you on ebay i returned it last week in September I'm sick of messaging seller all he keeps saying please give me more time 

[ottavio20210]

This is no longer possible. I can't see "Resolution Centre" in my account.

[myriad*seller]

Use this link to access the help centre for issues with an item 

https://www.ebay.co.uk/help/home

[ottavio20210]

This is not about an item. It's about customer service.

[myriad*seller]

Don't waste your time

eBay don't take complaints about Customer Service, I'm afraid

[harrye54]

I ordered an early signed photo of Carl Perkins from the 50's & they sent mea signed photo of Carl Perkins from the 70's,they sent me the wrong photo & i had to pay £2.80 to send it back

[papso22]

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@harrye54 wrote:

I ordered an early signed photo of Carl Perkins from the 50's & they sent mea signed photo of Carl Perkins from the 70's,they sent me the wrong photo & i had to pay £2.80 to send it back

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You should not have had to pay to return something that was not as described.  Did you read how the money back guarantee works?

[laurasbeauty2013]

13 years on ebay and scramed by a buyer and the agent told me a load of lies what they would do with this buyer who lefted me neg feedback and got is feedback hidden so i cant see what hes upto .i buy my goods to make a little bit of money and when a buyer comes to he ebay he makes a statement item never came yet tracking showes item delivered am out off pocket   ebay agent.. they our going to look into the this buyer and the feedback will be removed the agent told  me lies ebay done nothing and still this buyer is on ebay with sadness am leaving ebay at the end of the summer i need protection but ebay dont offer to sellers

[pago-48]

Sorry but i never had a text or anyway of knowing about my item.
So just the same for someone who's paying as it is true.
You might have it as delivered but i never got my item so that makes two of.
Us out of packet in the end.
Sorry for the inconvenience but they should use a door and knock on it
instead of just putting.
Items in a place where they can get taken as the company the deliveries.
Are to blame in the long run as I don't work for nothing and paying and not
receiving as happened more than ones to me . And i decided to stand up for
myself this time around but again i'm truly sorry for any upset i have
given you.
Kind regards Paul Gould

[denbl-35]

Do you have a contact. Inner for them. Sorry to ask but I’ve been trying to make a complaint diff a long time now and no support 

[rube_8721]

I googled it and sent email but got nowhere with eBay as seller had taken my purchase out of eBay but all my proof stated eBay so good luck I paid for a perfume at £35 and was sent a little rubber duck
Sent from my iPhone

[tressygirl]

eBay do not receive / answer emails,  it's only a Call Back option,  here's the link if you need it in future.

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

In the case of ' the rubber duck',  you didn't need to contact CS here, but within 30 days you needed to open a case for item not as described... Does Not Match Description of Photos,  and under eBay's 30 day MBG Money Back Guarantee policy,  you would have received a full refund.

Familiarise yourself with the MBG,  it could save you a lot of money in the future.

https://pages.ebay.co.uk/ebay-money-back-guarantee/

@rube_8721 

[crrobi_2536]

I need eBay to contact me

[laurasbeauty2013]

hi over the last 8 weeks we have losted nearly 800 pounds due to buyers contacting us there item wasnt delivered.we reported the buyer to ebayer and a customer agent told us they would look into this.and they would sort the buyer outthat was not the case .we feel that agents come to us with lies and false information .we state to ebay we feel that the sales we having have gone down this yearand we our making alost at this time i can honestly say at the end of the summer we our leaving ebay as your company isnt worth our time to expext high demands of ebay and there one sided disgrace full mind set towards sellers who work hard and there feedback system is a disgrace a one sided system that helps no one not even the sellers  but its ok ebay you got plenty of buyers and very few sellers

[farzad8101]

Dear eBay Customer Support,

I am writing to formally dispute an overcharge on the shipping fee for an item I sold on 20 May.

The item was sold for £5.00. I purchased a shipping label via eBay for EVRU service, with a declared weight of 1 kilogram, for which the price shown on eBay’s website was £2.94. However, I was charged £5.49 for the shipping.

During a phone conversation with one of your agents, I explained these details, including the fact that the shipping label I purchased was for 1 kilogram, but the actual weight of my package was only 80 grams. Despite this, the agent insisted that the label price should have been £5.49.

I believe this charge is incorrect and unfair. I kindly request a thorough review of this shipping fee charge and a clear explanation of why I was overcharged.

Please treat this as a formal complaint, and I look forward to your prompt response.

Thank you for your attention to this matter.

Kind regards,

Farzad

eBay Username: farzad8101

Sale Date: 20 May

Item Price: £5.00

[farzad8101]

eBay Seller

DestinatioN

[papso22]

This thread is not a link to Customer support.