How can I make a complaint about Ebay customer services?

[kinnbro]

I am very dissatisfied with Ebay customer service advisors.  I would like to make a complaint and would like to know how to do this?

[underground154]

There is a complaint section on the eBay site. You may have to go in personal settings. But I normally ring them up.

Sent from Outlook for iOS<>

[tressygirl]

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@underground154 wrote:
There is a complaint section on the eBay site. You may have to go in personal settings. But I normally ring them up.

Sent from Outlook for iOS<>

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Just out of interest you say you ' ring them up', which workable and free phone number are you using, as the usual communication with eBay is through a Call Back option,  or is this what you mean ?

@underground154 

[underground154]

Yes I do that or if you choose correctly or you just type in what you want them to know it’s a bit laborious. But you don’t get many options.

Sent from Outlook for iOS<>

[tressygirl]

Aaah  OK,   I just wanted to be clear it is the right channel you're using , the Call Back option,  and not some unauthorised £10 a minute phone number, which there are  some floating around, and peeps unknowingly using until they receive a massive phone bill ! 🤔

@underground154 

[underground154]

I always use the free phone number on my mobile phone

Sent from Outlook for iOS<>

[4_bathrooms]

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@papso22 wrote:

I am sure it used to say something like 'payment or receipt, whichever is earlier', but i might be imagining that and it might have been when the same time limit applied to both types of claim.   It's too much faff to use the wayback machine on my phone!

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I think you're right. According to the WayBack Machine the current timeframes page has only existed since March this year (the case I was referring to happened before then).  

[denbl-35]

Hello I really want to take this question down as all has been resolved. Such a nuisance not getting rid of it as keep getting replies.

[61stephenuk]

Go to menu at top of page and unsubscribe,the information can be useful to others

[ottavio20210]

I am the OP and I would also like this thread to be locked. Nobody really answered my question and it has gone completely off-topic.