We sell sunglasses in UK only & we do not send Internationally Worldwide or EU . We buy from a major UK distributer, their brand is well recognized & they also supply many large retail chains. We stock over 500+ different styles but we have recently had many of our best sellers removed / hidden with a message asking for Declaration of conformity & Corresponding test reports (See message from ebay far below) .
We have received previous correspondence but have always called ebay CS who have advised us not to worry , the emails are not applicable to us . But of course the listings have now been removed.
I have spoken to our supplier & although reputable, it is extremely difficult & time consuming to get these reports for every single product . In some cases the reports do not exist because the Sunglasses are now discontinued or the factories themselves are certified rather than individual products. Apart from anything else, this is extremely time consuming for the supplier & as a small player , its difficult me to push hard for such detailed information on 500+ products. It would take them days or weeks to collate & at the moment I seem to be the only seller affected.
I have approached ebay CS many times for help with conflicting opinions & the just queries go to the `back office' but never resolved.
Many products being sold on ebay will be CE marked & it seems strange to me that we have been singled out even although we dont sell to EU . I cant imagine that every seller on ebay will be forced to provide this info for every product carrying a CE marking .
We are now getting stuck & cant see a solution to resolve this . Has anyone else had a similar experience ? Are we doing something wrong with our shipping setting & being flagged as an EU seller ? We have not uploaded an Economic Operator but when we try to do this , its also asking for the compliance documents - Is there a simple solution we are over looking ?
Does anyone have any ideas, experience or advice on this ?
Thank you .
Message From ebay
Please submit the requested documents to make your listings visible again.
Hello ,
We haven’t received the CE compliance documents we requested.. To help reduce your risk of running into issues with these regulations, we’ve temporarily hidden the following listings until you can submit the required documents:
Item: 280842425698 Mens Shades Sunglasses Black
Reference ID: 2-196641860245
To fix this issue
Don't worry — we're here to help! The easiest way to solve this is to contact us for a new link so that you can submit the required documents. As a reminder, we need the following CE compliance documents for each affected listing:
Declaration of conformity, signed by the manufacturer or their authorised representative
Corresponding test reports, collated into a single PDF file
Please don’t relist your items until we’ve emailed to confirm that the documents meet requirements. Otherwise, we may also have to hide your relisted items. Learn more about when we remove or hide listings..
If you believe a mistake has been made, you can contact us in the next six months, and we will take another look.
More information and help
This policy helps sellers succeed by following important government regulations. These regulations are meant to protect consumers by ensuring product safety.
Learn more about Selling products with a CE symbol into Europe.
We appreciate your understanding. Thank you for being part of the eBay community.
Thanks,
eBay
Please don't reply to this message. It was sent from an address that doesn't accept incoming email.
