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Why does is the eBay Buyer Premium constantly wrong?

Does anyone know why the eBay Buyer premium constantly changes at the last minute? I bid on an item - £41.93 + postage of £7.90 and it clearly states "includes £1.93 for Buyer Protection". I win the auction unchallenged. But when I go to pay, the ite...

Buyer not closing case and claiming product faulty

I recently sold multiple products and seller saying product is faulty when its not because I have checked it before send and also have sold multiple with other buyers have had no issues. The buyer opened the case but not closing and asking for full r...

Resolved! Inability to purchase carpentry saw blades

I am currently prevented from buying a Scorpion (power saw) replacement blade through eBay online. This has never happened before. The accessory is clearly not a weapon and could not easily be used as such. Evidently something has gone very wrong, he...

Seller Violation on winning bid

I have sent 3 request to ebay, The first was 24 days ago, about a seller demanding payment immediately. After I won the bidding he cancelled the bid stating I had requested the cancellation. I did not. No one has responded despite the 3rd request bei...

Winning bid changed

I bid on an item and won it. I watched the bidding until I won. My winning bid was £32.77 plus postage.The system said it was going to determine who won. It then said I won and I had to pay £37.00 plus postage.How did the cost suddenly go up. The eba...

Fake item

I’ve bought a stone island jacket checked on stone island website and it’s a fake I’ve messaged seller with a screen shot but the seller doesn’t accept returns fake item

Item sold which doesn't appear in my ebay

There last 2 items one buying and one sold in April 25. The bought one I have received but it isn't in my purchase history. The one thing I sold also isn't in my Ebay selling, ( in fact there isn't even a selling tab).I am constantly being contacted ...

Buy scissors

I have been a customer for over 20 years. I am 80 years old. I been asked to verify my age by giving visa card details. When I entered the card number it did not accept it, but Ebay has happily debited it for that 20 years. Mad as hell dies not cover...

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Yodel 'out for delivery'

Since ebay started their Simple Delivery I have had several purchases delivered late by Yodel. I get emails saying my item is out for delivery but they don't arrive until two or three days later. How do I make an official complaint? Does ebay even ca...

What's with the weird start prices?

Just noticed today that most items, instead of starting at typical amounts, eg. £7.99, £19.99 etc, I'm seeing £17.23 or £22.61 etc.Have eBay done something weird again?

Payment on hold

My payments are on hold for a month now it says to update my account details which I have and still ask for the same thing the next day not sure what to do ?!

Braun shaver head

I ordered a Braun shaver head on the 05-04-2025 and it’s faulty. I went online to return it, i took a couple of photos as requested but then the page just disappeared so I don’t know how to go about returning it.

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