Seller Central

Royal Mail: updated delivery restrictions & packaging requirements for bladed items

Royal Mail has added delivery restrictions and packaging requirements to bladed items and sharp or pointed objects which will be in force from 7 May 2024. If you are posting bladed items such as cutlery knives that you have sold on eBay via Royal Mai...

Have I gone crazy?

Buyer requested a return, after going back and forth stating i dont accept them and the description was accurate I eventually caved. When i reveiced the return, the camera was dirty but the serial number checked out. upon closer inspection - the cam...

3 Photos Minimalist Instagram Story - 1.jpeg

Evri via packlink wrongly charged

After years of no problems i am being charged £3.18 frequently for items well under 1kg with claims they are at least 1240g which is wrong as i have started double checking on checked scales.Will no longer use Evri as it means i'm selling at a loss.T...

Selling

Hi everyone Is anybody have problem with selling. From yesterday 0 sales and when talked with them again said its everything fine. I am selling everyday between 5-8 items per day, But from yesterday something hapenned, just stopped. :(. I have lots o...

Buyer just asked why Evri charged his account?

He is asking for me to refund postage. I never charged postage and I paid £2.94 for evri postage. Buyer is claiming that Evri charged him postage as soon as the item was tracked. I don't see how this would even be a thing so either he's at it or is c...

Cancelled shop sub middle of last month and its charged me again

Was horrified to find £33 odds ripped out my account for a store sub i cancelled early last month.......seen other posts about it but is this just another ebay scam u can't get out of easily?

Serial negative feedback giver

We received negative feedback today from a buyer called The feedback was hugely unjustified as we sent a quality item made above the industry norm, they then left a stupid comment comparing our item to a rizla !! i have since checked and this buyer i...

How much time does buyer have to accept partial refund?

Hi,I sold an item which I stated that was non refundable, but the buyer still wanted a refund and selected the reason as "item not as described". After a conversation I realised that he has not read the description. Anyway, I offered him a partial re...

Collection code not working

Is anybody else having issues with collection codes not working? Invalid code, according to the app. It's definately not an invalid code, I got it from the buyer directly from their phone while they were standing here. I have marked it as dispatched ...

eBay now allow defamatory comments!

Please be aware everyone that eBay now consider defamatory remarks to be perfectly admissable on their site! I was deliberately called arrogant in order to ruin my hard earned reputation. The very definition of defamation is to make remarks in order ...

Resolved! Is this usual?

I am a little confused as i very rarely get a return. Sold an item and accepted an INAD (i may be about to be scammed but thats another story)So through the case i sent a Parcelforce label for the buyer to return it. The Buyer has been really slow in...

Why can't I list Golly badges, yet golly books records figures etc are allowed.

Just wondering why Ebay do not allow the listing of Golly badges ( From Robertson s jam / Golden Shread ). Yet they allow books, records & figurines of the same name which also clearly show pictures of the said Golly's. I do understand the race hatre...

Returns for a business

I think us sellers need to lobby against ebay rules regarding returns. They shouldn't be automatically approved as by UK law there is certain situations that a business can refuse the return. I have had two issues with this lately, the first was an i...

Will sellers be covered by Ebay collection codes in the event of a Paypal dispute?

Ebay collection codes now cover you for collection in person sales in the event of an Ebay INR case. However, what would happen if the buyer was to open an INR case through Paypal? Paypal would not recognise the Ebay collection code as the tracked de...

New Royal Mail Tracked 24 / 48 Service at Post Offices counters NOT YET WORKING

Just been to the Post Office and the new Tracked 24/48 at Post Offices as listed in the new 2nd April Price list is not on their systems yet, and looking further into this, I saw a blog in which it was mentioned that negotiations between Royal Mail a...

Resolved! eBay not letting me list Adobe Software, I don't know why

Hi, I'm trying to list some Adobe software but I keep getting the below message from eBay saying I shouldn't be listing it as it's an unauthorized copy etc. It is original Adobe software with serial number and there are loads of the same listings sol...