purchased label,didnt realise but never used ebay label.took parcel to postoffice used my own money

Has anyone else had this problem.i am not sure how this happened but the buyer of my parcel brought the postage label.but i did not realise i had to use that label.i took my parcel to the postoffice used my own cash to pay postage.now i have lost my postage cost as ebay will not refund me my postage  for the label i did not use.i have proof of posting and i typed in the proof of posting tracking code from the postoffice proof of posting slip onto my account.Has this happened to anyone else? because ebay keep changing there way of doing things.ebay have said they would refund the postage to the buyer!but they have not done so.ebay told me to ask the buyer to send me the postage cost.what is the point of that its ridiculous.i have had so much trouble with ebay in all my life.can anyone help thanks.

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purchased label,didnt realise but never used ebay label.took parcel to postoffice used my own money

That is the new Simple Delivery which has come into force this month.

You won't get refunded your postage for the label you did not use as the buyer paid for that label - the money doesn't go to you.

Here are the details

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