purchased label,didnt realise but never used ebay label.took parcel to postoffice used my own money

[karenpixie912]

Has anyone else had this problem.i am not sure how this happened but the buyer of my parcel brought the postage label.but i did not realise i had to use that label.i took my parcel to the postoffice used my own cash to pay postage.now i have lost my postage cost as ebay will not refund me my postage  for the label i did not use.i have proof of posting and i typed in the proof of posting tracking code from the postoffice proof of posting slip onto my account.Has this happened to anyone else? because ebay keep changing there way of doing things.ebay have said they would refund the postage to the buyer!but they have not done so.ebay told me to ask the buyer to send me the postage cost.what is the point of that its ridiculous.i have had so much trouble with ebay in all my life.can anyone help thanks.

[jonatjonatjonat]

That is the new Simple Delivery which has come into force this month.

You won't get refunded your postage for the label you did not use as the buyer paid for that label - the money doesn't go to you.

Here are the details

[pandoras-books]

I did the same because the Post Office wouldn't accept the eBay postage label - they said it didn't have enough money on it. As a solution I paid for 2nd class postage with my own money and own postage label. The buyer has received the item and left good feedback, but eBay is showing the item as not despatched/received. I just found a place to cancel the eBay postage label but I don't know if I'll get paid for the item - how will eBay know that it's been received without their automated notice system? I'm not bothered about getting a refund for the postage, I just want to be paid for the actual item.

[pandoras-books]

This is where you can cancel the postage label Track and manage your shipments under Actions, pick Cancel label

[xyz307xyz]

You should still get paid after about 14 days.

https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814#section2

Any more issues with the PO - show them this - search for the word "should"

https://www.postoffice.co.uk/mail/guides/how-to-sell-on-ebay

[sml192]

You should be able to update the tracking.  Try the following steps:

• Go to "Orders Paid & Dispatched"
• Click on "View order details"
• Under "Postage" there's a small dropdown arrow next to "Track Package" - click on that.
• Choose the "Add tracking" option
• A box will come up with the current tracking number. Delete that and replace it with your own one.

As your buyer paid for the unused Simple Delivery label they will be automatically refunded within 30 days.  You can't request the refund yourself.