eBay collecting/not collecting VAT on purchases and buyers not knowing about it
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09-04-2025 10:56 PM
eBay website (checkout page) needs to be updated ASAP.
Regarding deliveries to countries where eBay handles VAT collection.
What happens now:
* Sellers wasting their time contacting every single buyer who made a purchase over 150 GBP, trying to explain them what VAT is and whose responsibility is to pay it, EU UK relations, Brexit, etc, etc.
* Buyers leaving negative feedback about "unexpected" charges
* Sellers receiving BBEs because of negative feedback or INRs because of shipments being held at the customs (and buyers not knowing about it)
What must done:
A buyer must be clearly informed about ALL the following:
* their order amount being over 150 GBP
* their order amount being reduced in price by deducting a sellers local VAT rate (ie. UK buyers ordering from EU sellers who specify VAT rates in their listings)
* eBay not surcharging VAT like they do for orders lower than 150 GBP
* reminding them of their responsibility to pay VAT later (either to a shipping company or their local customs office)
Re: eBay collecting/not collecting VAT on purchases and buyers not knowing about it
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10-04-2025 1:08 PM
I posted this yesterday and the described situation happened to me again. A buyer complaining about "unexpected" 80 GBP customs charge. I suppose what will happen next is he going to leave a neutral or a negative feedback. This is entirely stupid.

