Technical Issues

Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips

We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...

log ins

How many times a day do you have to log back into ebay per day ? I think I am on no 6 today

We couldn't verify this bank account. Please select a different payment method.

Hi, I have more than multiple times of pay out already but few days ago, eBay saying I need to verify my bank account again and I tried to use my same bank account to log in again but it keep saying couldn't verify.And I tried a new bank account but ...

Vat

Hello Why have all my eBay listings now have VAT added to them ? I am based in the uk and only sell my own personal used items. Thank you

Simple posting

Wrong postage label generated on simple posting. Unable to cancel label so can’t post item

Wrong postage label generated. Unable to cancel

Wrong postage label generated on simple posting. Unable to cancel label so can’t post item

Access denied

Getting the following: Access DeniedYou don't have permission to access "http://www.ebay.co.uk/" on this server.Reference #18.b1051702.1736779303.250a8abhttps://errors.edgesuite.net/18.b1051702.1736779303.250a8ab Anyone else ??

Manage orders awaiting dispatch - Order still showing despite being marked as dispatched

Hi, Does anyone know how I can clear down an order that has been marked as dispatched but is still showing in the "Manage orders awaiting dispatch" filtered list of orders? This order was only unusual in that we did a partial refund, as we only had h...

Unexpected error purchasing a domestic item due to my location?

While trying to purchase a couple of items (305959970555 and 145966106683) I have been consistently getting an error that "the item isn't available for purchase in my location. (e263286-1274422x)". This is highly irregular, as up until a few days ago...

Blanck window when choosing a shipment service

Hi there, I am new to ebay and I would like selling some stuff. I created one advertisement, but when I want to select the shipment service, a blank window opens. I tried with different browsers, but got the same issue.Can anybody help me?Best,

Personalisation messages not getting to sellers

Problem is as follows, find an item that can personalized, make selection of type of product, fill in personalisation mesage box, press add to basket, press purchase basket, order is confirmed, some point later get a message from seller asking for pe...

The default settings for listings?

Is Ebay ever going to make changes to this issue, it just need little update? When listing item let's say on app (nice and easy). But when selling similar item again the settings you preset already always changes and are enabled on the next listing. ...

Account suspended

My account got suspended after purchasing an item. I had to create another account in order to get through to this community, I was inactive from the app for a long time and I looked for an item I needed and purchased it, no problems, no issues. Sudd...

Not getting any sold items or message notifications

It's been almost a week now since I stopped getting any eBay sales or eBay message notifications by email. I notice that there are some other people with similar problems, and I have contacted eBay (surprise, surprise, no reply yet). For a company th...

Search filters

Basic search filters have been removed, altogether in some cases, like item location, unless you put a keyword in.Used to be able to search a category without a keyword based on location and a few other options. Tried using 'advanced search filters' ...