Unable to withdraw funds from account via payout (greyed out)

Hello,


I am new to selling on eBay. I am a private seller, selling a few items I've had in the loft for a while as well as some trading cards.

 

This is my situation:

  • I have around £400 of funds, of which £200 is 'available funds'
  • I would expect to be able to request a payout, or use this to fund purchases on ebay.co.uk however I cannot.
  • The 'Request payout' button is grey and can't be selected.
  • I called customer support last week on Thursday (it is now the following Tuesday pm) and they said somebody would be in touch.
  • I have already linked by bank account and have £0.01 from eBay paid into it (I assume to validate it is correct)
  • There is no clearly obvious action that I need to take to sort this out.

Can anybody provide advice? I am worried about selling more and not seeing my money.

 

Thanks

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Re: Unable to withdraw funds from account via payout (greyed out)

As long as there is no initial hold on your payout,  that is,  if you are a new or returning seller, proceed this way below, to withdraw available money showing in your Payment Summary.

 

Strangely some members have found this works on some devices and not on others,  so worth trying on apps / PC and laptops use Chrome, until you find the combination that works for you.

 

Click on Payments >>  Summary then any payout available for immediate withdrawal,  is available for you, in a big blue banner.

 

Click on the  >  arrow,   top right you may need to log in again, or even verify your account by receiving a text or email code.

 

Your eBay  balance will show at the top, click on withdraw bottom right.

 

On the pop up screen which appears, at the top,  there's a large,  bolder £ sign, and flashing sign beside it.  There,  you add the amount you wish to withdraw. At the bottom.... Withdraw  £*** Now click on this.

A notification appears... Your Money is on its Way.  Click on this and then on Done.

 

Money is then sent to your nominated bank account and it will depend on your banks processing times,  as to when you are able to withdraw the money.  Some banks are faster than others.

 

@milliegooling 

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Re: Unable to withdraw funds from account via payout (greyed out)

This didn't work unfortunately there was no withdraw button. 

 

I have:

Your total funds
£394.96
Available funds
£207.26 --> the request payout button associated with this is greyed out. 
On hold
£187.70
Message 3 of 15
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Re: Unable to withdraw funds from account via payout (greyed out)

How long ago was the first sale you made from today? Even as a long term seller it takes a while for funds to move from "Total" to being withdrawable

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Re: Unable to withdraw funds from account via payout (greyed out)

My first sale was 16th July. This is a pain because I got through to eBay and they said they would refer it to the relevant team and nothing came back to me. I work a day job and have young kids so by the time it's evening I can't get through to anybody on the phone and the automated assistant is useless.

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Re: Unable to withdraw funds from account via payout (greyed out)

You have sold quite a lot of items in short time .Ebay would consider you as new seller so may hold payments for up to 30 days.

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Re: Unable to withdraw funds from account via payout (greyed out)

CS is a mess, eBay seems to be having issues (as per) so even slower and more useless than usual.

 

 

16th July is quite recent for a new account, the difference between "available" and "total" is probably down to that as total will transfer over to available and after around 30 days of your first sale it should be withdrawable.

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Re: Unable to withdraw funds from account via payout (greyed out)

Thanks for your feedback, here is hoping 🙂 I can't see any other reason.

 

It would be good to hear this from eBay though.

 

Take care

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Re: Unable to withdraw funds from account via payout (greyed out)

Hello

 

Update 01/08/2025

 

I have just realised when I navigate to this page:

https://www.ebay.co.uk/help/selling/getting-paid/getting-paid-items-youve-sold?id=4814&st=7&po=2&uci...

 

A blue box states

"Your payouts are currently on hold because we need more information to verify your account.

You can submit this information by going to the notification we sent you in Seller Hub. We also sent you an email with more information on what to do next. You'll find this email in Messages in My eBay.

Your payouts will be made available once we verify the submitted information. We appreciate your patience during this process."

 

However

When I go to Seller Hub there are NO notifications

I have NO messages regarding this.

I cannot get in touch with eBay support as I get stuck in the AI chatbot cycle with the automated agent.

 

Can anybody please help me with getting in touch with ebay to resolve this issue?

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Re: Unable to withdraw funds from account via payout (greyed out)

Re: Unable to withdraw funds from account via payout (greyed out)

WITHDRAW Funds from EBAY Balance, NOT WORKING AGAIN today 02.AUGUST.2025

 

When clicking on the Blue Box Arrow to withdraw funds, the POP UP BOX (where usually input amount to withdraw etc) is just BLANK with NO DETAILS?

 

Also had issue with Post Office not recognising EBAY PRINTED Tracked 48 Postage Labels this morning?

 

Having a BAD DAY lol

Message 11 of 15
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Re: Unable to withdraw funds from account via payout (greyed out)

This is super helpful thank you, was able to get in touch and they asked me to change my bank details - hoping this will resolve it after 48 hours.

Message 12 of 15
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Re: Unable to withdraw funds from account via payout (greyed out)

I still cannot withdraw my funds. Can anybody advise how to lodge a formal complaint? I have almost £500 ties up and I have not been able to get access to it for going on 3+ weeks

 

Thank you

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Re: Unable to withdraw funds from account via payout (greyed out)

Contact eBay Customer Services,  but I do recommend contacting them on a weekday at 8 a.m. when lines first open for a ' live agent'  as there's more chance of Dublin answering.  Ask them if they can see that all your bank details are correct, does it need any further verification.  If not,  and you provide them with tracking showing delivery of those items,  as if your payout can now please,  be released.

 

This is the easiest and quickest way to contact eBay Customer Services, for a Call Back option.

 

https://www.ebay.co.uk/help/eua?id=5275&mkevt=1&mkpid

 

Lines open 8 a.m. - 10 p.m. on weekdays


9 a.m. - 6 p.m. on weekends.


Automated agents will be available on chat outside of the above hours.


As said,  I recommend contacting CS first thing in the morning as there's more chance of Dublin answering.

 

@milliegooling 

 

 

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Re: Unable to withdraw funds from account via payout (greyed out)

Looking at your sales it is likely you have reached the 30 sales for this calendar year.

 

Have you by chance been asked to supply your National Insurance Number?  If so have you done so?  Refusing to supply your NINO when requested would put a hold on your payments for 180 days under eBay's due diligence procedures in complying with their digital platform requirements for reporting.

 

If you haven't been asked, or have and have provided your NINO then I would suggest you contact eBay for further clarification using the link in post # 10.

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