Pre paid postage not working at the post office

[fsrextreme]

I have been to 7 different post offices this morning trying to send a parcel and all of them can’t process the eBay pre paid labels 

[geosacha007]

Suprisingly this is not ebay or simple delivery's fault.  The same thing is happening for T48 labels bought direct from RM with no ebay input. 

[kat@ebay]

Hi All,

The issue with the track48 YA labels has been resolved.  The Royal Mail systems are now accepting the parcels so you should be able to send them through the Post Office. If you were unable to send your parcels and new labels were purchased the original labels can be voided.

For Simple Delivery, the buyer purchased labels will automatically be refunded to the buyer within 30-40 days. For seller paid labels a refund request can be submitted through the webform within 14 days from the order date.

For non Simple Delivery eBay labels, they can be voided within 14 days by going to postage labels on your account.

There will be automated protections in place for impacted sellers for late shipment and INR service metrics.

Thank you,

Kat

[wibble28]

What's the process if the buyer paid, but because Royal Mail refused to accept the SD parcel, the seller bought another direct from Royal Mail?  The buyer getting a refund is the wrong outcome as it's the seller that has lost money.  Thanks