05-08-2025 6:49 AM
Still can't cancel YA labels. Can't print a new label. So can't post items. Will have to pay for labels again at the post office & I can't afford to do this. Please sort this out eBay.!
05-08-2025 7:05 AM
It's not eBay's problem it's a Royal Mail issue, go to their website and see their announcement. It's affecting other items too, not just eBay Simple Delivery parcels.
This has been Royal Mail issue over the past few days affecting many, you are not alone.
Some were reporting this to CS, and being told they would be sent a new label! Hmmm! Personally, with the seemingly hundreds/ thousands of cases which would need to be dealt with, I wouldn't solely rely on this to happen.
Another member has reported CS telling them it's a Royal Mail issue, which will be solved in 24 hours!! This too hasn't happened.
Seems for the time being, the answer is to either buy your own postage label through Royal Mail / Post Office, and manually enter the new tracking details. Or, try again later for an SD label.
Then, for the unused label:
05-08-2025 2:44 PM
Royal Mail has sorted this now.
05-08-2025 2:48 PM
@joolz.h wrote:
Still can't cancel YA labels. Can't print a new label. So can't post items. Will have to pay for labels again at the post office & I can't afford to do this. Please sort this out eBay.!
As @style_wise has correctly informed the issue has now been solved.
If you need to buy another label look at my answer whether you or the buyer receives a refund for any unused labels. Depends who pays, as to who receives that refund.