Older iPads need access to the eBay app.

[oslcar]

App not working, says update and won't. Just stuck in a loop of trying to update and it saying it has the latest version. Whatever you did put it back the way it was

[tressygirl]

An eBay Community Manager has posted this information for app users.

The latest eBay app version is no longer compatible with android 9 and below. It actually requires OS android 10 and above. If you have another device with android 10 and above you can check the most recently updated eBay app version and see if you can view images.

If you are using OS android 10 and above and still have issues with viewing images on the app please let me know. State what version you use and type of device and I'll have it looked into further by tech.

@oslcar 

[eburtonlab]

According to a post on the UK community boards, the latest version of the eBay app requires Android 10 or later, or iOS 17 or later.

https://community.ebay.co.uk/t5/Technical-Issues/Pictures-missing-using-APP/m-p/7762881/highlight/tr...

There is another version of the app available for iOS 16 users; see here:

https://community.ebay.com/t5/Mobile-Apps/How-to-update-your-eBay-app/m-p/34920437#M50572

If you cannot upgrade your operating system or find an older version of the app that works with your current operating system, you should still be able to use a browser to go to ebay.co.uk instead.

If eBay browser links are opening in the Android version of the app automatically, you can disable that by going to your device Settings: Apps: eBay: Open by default: Opens supported links and choosing "Don't open in the app". iOS users can tap and hold an eBay browser link and choose "Don't open in the app".

[wyntersemporium]

I don’t bother using the app on my iPad Air 4 use the website .

[paralleloid]

I’ve found a way round this on my iPad with iOS 15

Open the eBay app

Ignore the Box saying ‘Exit’ or ‘Update’

Press the home button to go back to the main screen 

Go to eBay in Safari 

Click the ‘Open in eBay App’ button at the top

If it doesn’t work the first time, go back to Safari and try again 

[9mileshigh]

Amazing.

I have followed your instructions to the letter on my home iPhone SE iOS 15.8.3 and lo and behold, the app now works.

On my second identical work phone, I went to Safari settings and cleared history and website data first. Launched Safari, went to eBay, and logged in… Then the app automatically opened.

Buddy, I can't thank you enough.

You have prevented me from getting into debt by dropping £300 on an iPhone 13 mini.

[spiderling]

Thank you very much 

[bounder21]

Hi what is safari? Thanks

[bml_auction]

Safari is the built=in web browser from Apple, i.e. their version of Google Chrome or Microsoft Edge

[james23011985]

I've tried everything you have suggested for iOS but i'm still getting the messge "this version has expired" and am unable to update phone.

[eburtonlab]

I've tried everything you have suggested for iOS but i'm still getting the messge "this version has expired" and am unable to update phone.

What operating system version number are you using?

[james23011985]

ios 15.8.3

[james23011985]

It's now telling me it needs ios 17.0 or later.

[eburtonlab]

@james23011985 

A possible workaround for iOS 15 users is suggested here:

https://community.ebay.com/t5/Mobile-Apps/App-update-fix-for-ios15-users/td-p/34924192

If you cannot upgrade your operating system or find an older version of the app that works with your current operating system, you should still be able to use a browser to go to ebay.co.uk instead.

If eBay browser links are opening in the non-working app, iOS users can tap and hold an eBay browser link and choose "Don't open in the app". Or delete the app.

[james23011985]

No can't upgrade to older version but as you say i can access ebay on my phone through google browser.

[james23011985]

Really strange..........Because my ebay app wouldn't work i deleted it from my phone but then all of a sudden today my ebay app reappeared on my iphone and promptly started to work as normal without any intervention from me.......how weird is that.

[eburtonlab]

That is weird.

Possibly you may have some sort of cloud-based app backup? That might have noticed that you no longer had the eBay app installed and re-installed it for you, and it happened that the latest version worked better than the last version you had.

[treesteve2003]

got to wonder why eBay nobbled this got around it now thanks, they dont want people with older phones to use eBay...strange, maybe ill put my phone on eBay.

[serendipity-lojo]

This is crazy, I don't want to have to buy a new iPad because of an ebay update issue - it's no use trying to use ebay through Google, the pages take forever to open and it's way too slow. Eay need to sort out this mess or customers will be going elsewhere pronto.

[james23011985]

I totally agree.
Just another ebay ploy.