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Resolved! message when clicking my account

September 10th 2025.Does anyone else have problems accessing their account? I click the link in my eBay app and it reports that "Sorry, this user was not found". I changed my password and it still says the same. I logged in successfully online and it...

anyone getting a "USER NOT FOUND" error?

Noticed this 3 times today on 3 different user accounts.... when clicking on orders to contact the user, we're getting an error when we click on their accounts - SORRY, THIS USER WAS NOT FOUND in a big red bar, as shown on the image attached. Anyone ...

Can't view orders in selling

In selling I can see active, unsold and drafts but orders (sold) are not showing. I've tried on a web browser and also on the app and get the same issue on both. I noticed this issue a few hours ago.

Another well-tested code release...

Ok I know it's Friday and Friday is "Let's release the code without testing so we can go home early" day but I've just spotted this absolute doozy at the foot of every search page. This is what happens when you (?accidentally) set the column width to...

thesmokingrunner_0-1757055147704.png

Resolved! How can I revert to 'Classic' ebay Layout?

My eBay layout has suddenly changed; the categories, etc are all on the left hand side in list format, and I have to scroll down for every time to get to see the items as per 'classic' layout. I've logged out and back in, etc, and there seems to be n...

Guernsey buyer. Had enough.

Hi,There is definitely a big problem, for sellers not being able to complete purchases.And buyers who are trying to desperately work out why sellers tell them they will send, but they are unable to buy.I spent an hour last night trying to change my p...

User avatar by • Engager
  • 1087 Views
  • 37 replies
  • 1 kudos

Please review our messaging policy message received but only message to that buyer is from Royal Mai

Hi, I received a surprised email from ebay saying "email couldn’t be sent because they violated our member-to-member contact policy." reminding me "so we wanted to remind you that your eBay emails should only be about your eBay transactions and can’t...

User avatar by • Helper
  • 359 Views
  • 10 replies
  • 0 kudos

Images not loading Can no longer sell or buy

I have been having issues with images not loading generally.. So hard to buy if not impossible without an image.. But now I can not even sell on Ebay.. Images no longer load.. same camera.. same computer.. as used for years.. In fact I cant even load...

Resolved! cancel automatic relisting

I do not want my listings to automatically relist as I shall be away for a period. The blurb says I can cancel auto relist in 'Selling' - 'Active' - 'More Actions' but I can't find the More Actions link. Can anyone help please.

Stock not Showing on my main page.

Is anyone else having this issue? My stock is showing if you click on sellers other items, but if someone clicks on my profile name it takes them to a blank page with my location. Also if you click view listings on here it says zero but i have over 2...

No inventory

Hiya, every time I go onto my shop front on the App, all my listings are gone & it simply says “no inventory available in this area”Anyone else getting the same?

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