Nectar page disabled

[dirtyknees52]

My nectar page on eBay says temporarily disabled, go to Nectar customer services. I have tried every solution they have given to me, with the result being, my account is linked from their end with no problems. So the problem is at eBay end. Please can this be sorted out as it's been going on for too long, there was no reason to disable it.

[douglaspuglas]

There are a lot of problems with nectar at the moment.

Try posting on this thread and kat@ebay may be able to help you.

https://community.ebay.co.uk/t5/Technical-Issues/I-need-to-unlink-old-lost-nectar-card-and-replace-w... 

[dirtyknees52]

Thanks for that, have sent message.

[kat@ebay · Accepted solution]

Hi @dirtyknees52 ,

I'll have the account reviewed offline for the error message you are getting. I'll post back once I have an update.

Thank you,

Kat

[dirtyknees52]

All good now, thank you for sorting it out

[kat@ebay]

@dirtyknees52  Thanks for coming back and confirming its resolved.

Thank you,

Kat

[apr_auctions]

I have the same message and neither eBay or nectar can have it resolved. My nectar accounts was closed down as there were issues with Sainsbury's, so was issued a new card.  There is no way of linking the new card up because I'm getting a red banner saying my account is temporarily disabled. No one seems how to fix it and after two months it is becoming bit of a joke now. 

[dirtyknees52]

Get in touch with kat@ebay she sorted this problem out for me.

[kat@ebay]

@dirtyknees52  thanks for tagging.

Hi @apr_auctions ,

I'll have the account reviewed offline for the error message you are getting that's its temporarily disabled. I'll post back once I have an update.

Thank you,

Kat

[kat@ebay]

Hi @apr_auctions ,

The offline team have made a manual change. Can you try and relink your nectar account to eBay now to see if it works for you?

Thank you,

Kat

[apr_auctions]

Thank you, that's all linked now.

[hossy1984]

Hi Kat@ebay,

I am having the same issue with the link to my Nectar account saying it is "disabled", could you please look into this for me?

Thanks, 

[kat@ebay]

Hi @hossy1984 ,

I'll reach out to the offline team to have your account manually reviewed. Once I have an update I will post back.

Thank you,

Kat

[kat@ebay]

Hi @hossy1984 ,

The offline team have made a manual change. Can you try and relink your nectar account to eBay now to see if it works for you?

Thank you,

Kat

[hossy1984]

Thanks for your help. It's working now! 

[chillicrazy]

Hi Kat,

I have had the same issue. Nectar says its not their side.

Could you assist please.

Regards

Chris

[kat@ebay]

Hi @chillicrazy ,

I'll reach out to the offline team to have your account manually reviewed. Once I have an update I will post back.

Thank you,

Kat

[kat@ebay]

Hi @chillicrazy,

The offline team have made a manual change. Can you try and relink your nectar account to eBay now to see if it works for you?

Thank you,

Kat

[epow25]

Hi Kat,

Looks like I am having the same issue too with disabled account. Could you look into this please?

Regards

Erin

[kat@ebay]

Hi @epow25  ,

I'll reach out to the offline team to have your account manually reviewed. Once I have an update I will post back.

Thank you,

Kat