Nectar page disabled

[dirtyknees52]

My nectar page on eBay says temporarily disabled, go to Nectar customer services. I have tried every solution they have given to me, with the result being, my account is linked from their end with no problems. So the problem is at eBay end. Please can this be sorted out as it's been going on for too long, there was no reason to disable it.

[kat@ebay]

Hi @epow25 ,

The offline team have made a manual change. Can you try and relink your nectar account to eBay now to see if it works for you?

Thank you,

Kat

[miniaturecorner]

Kat I am having the same problem with my card, can you take a look at mine as well, Wendy

[kat@ebay]

Hi @miniaturecorner ,

I'll reach out to the offline team to have your account manually reviewed. Once I have an update I will post back.

Thank you,

Kat

[kat@ebay]

Hi @tazcannibal ,

I'll reach out to the offline team to have your account manually reviewed. Once I have an update I will post back.

Thank you,

Kat

[kat@ebay]

Hi @matt1357 ,

I'll reach out to the offline team to have your account manually reviewed. Once I have an update I will post back.

Thank you,

Kat

[matt1357]

Any update on my account still won't let me relink my new nectar card

[kat@ebay]

Hi @matt1357 ,

Not yet as I am currently waiting for an update from the offline team. As soon as they review they will let me know and I will post back here to update you. 

Thank you,

Kat

[matt1357]

Ok thank u 🙏 

[matt1357]

Seems to b letting me link my new card thank u so much 👍

[kat@ebay]

Hi @matt1357 ,

The offline team did the manual change so glad that has resolved it for you now and you were able to link up the new card details.

Thank you,

Kat

[kat@ebay]

Hi @tazcannibal @miniaturecorner ,

The offline team have made a manual change. Can you try and relink your nectar accounts to eBay now to see if it works for you?

Thank you,

Kat

[kat@ebay]

Hi @jofajones,

I'll reach out to the offline team to have your account manually reviewed. Once I have an update I will post back.

Thank you,

Kat

[kat@ebay]

Hi @jofajones ,

The offline team have made a manual change. Can you try and relink your nectar accounts to eBay now to see if it works for you?

Thank you,

Kat

[jofajones]

Thanks Kat, that’s done the trick!

[andywond]

Hi kat@ebay, EBay reports that my Nectar account is temporarily disabled, my Nectar card was recently replaced. Can you assist please?

[dunham0707]

Hi Kat@ebay please can you do the same for me too please? My nectar account is also not working after I replaced the card. Thank you

[lavenderbubbles24]

Hi Kat,

Would you mind having a look at mine too please? I've had a problem since 28 August, been on Live Chat with Nectar and tried what they suggested with no luck. Can access my Nectar account fine but clicking into Nectar on ebay, I get the red banner advising to relink card but when I do, it's not recognising my log in.

Thanks for your help.

[lavenderbubbles24]

Hi Kat@ebay,

Update to my original message. Having tried several times every day since 28 August and after messaging you, I tried again and I've finally managed to relink my accounts again. However, there is another problem now. Not sure if it will eventually correct itself but when viewing any listings, where the Nectar logo would normally be displayed along with number of points to be earned info, that is only showing on some listings and completely blank in others.

[andywond]

How did you relink your Nectar account?

Andy

[lavenderbubbles24]

I clicked on Nectar on my ebay page then clicked the button there to relink, entered my Nectar account number and Nectar password. I received a passcode to enter then finally managed to link both. Hope you get it to work.