Nectar Red Error Banner

[hmmhmm6]

I am trying to unlink my Nectar as I currently have the red error banner despite Nectar telling me that there are no issues with my account.

https://www.ebay.co.uk/nectar/home produces a page with a red banner across the top with the message: "Your Nectar account has been temporarily disabled. We cannot show you your points balance and account information. Contact Nectar Customer Support".

I contacted Nectar support who told me to contact eBay support who said they will fix it however it has been over a month since I have contacted them. There is no option that I can see to unlink my card.

[hmmhmm6]

kat@ebay please could you advise. Thank you.

[kat@ebay]

Hi @hmmhmm6 ,

Thanks for reaching out.

I'll have the account reviewed offline for the error message you are getting. I'll post back here once I have an update.

Thank you,

Kat

[kat@ebay · Accepted solution]

Hi @hmmhmm6,

The offline team have made a manual change. Can you try and relink your nectar account to eBay now to see if it works for you?

Thank you,

Kat

[thepixel_6]

Hi Kat@ebay my account also has this issue.

Thanks

[kat@ebay]

Hi @thepixel_6 ,

Thanks for reaching out.

I'll have the account reviewed offline for the error message you are getting. I'll post back here once I have an update.

Thank you,

Kat

[kat@ebay]

HI @thepixel_6 ,

The offline team have made a manual change. Can you try and relink your nectar account to eBay now to see if it works for you?

Thank you,

Kat

[thepixel_6]

This fixed it! many thanks

[liamthomas]

Hi Kat@ebay my account also has this issue,

Could you help please?

Thanks,

Liam

[kat@ebay]

Hi @liamthomas,

Thanks for reaching out.

I'll have the account reviewed offline for the error message you are getting. I'll post back here once I have an update.

Thank you,

Kat

[kat@ebay]

Hi @liamthomas ,

The offline team have made a manual change. Can you try and relink your nectar account to eBay now to see if it works for you?

Thank you,

Kat

[kat@ebay]

Hi @angrybiker751 ,

As the error you are experiencing with Nectar is the same as this thread I will have your account reviewed by the offline team. I'll post back here once I have an update.

Thank you,

Kat

[kat@ebay]

Hi @angrybiker751  ,

The offline team have made a manual change. Can you try and relink your nectar account to eBay now to see if it works for you?

Thank you,

Kat

[liamthomas]

That's worked, thank you so much! 🙂

[badr0b0t]

Hi Kat@ebay my account also has the same issue,

Could you help please?

Many thanks in advance,

David.

[kat@ebay]

Hi @badr0b0t ,

Thanks for reaching out.

I'll have the account reviewed offline for the error message you are getting. I'll post back here once I have an update.

Thank you,

Kat

[kat@ebay]

Hi @badr0b0t ,

The offline team have made a manual change. Can you try and relink your nectar account to eBay now to see if it works for you?

Thank you,

Kat

[kat@ebay]

Hi @grassjelly22,

This is the thread for the issue with the red banner message error for Nectar.

I'll have the account reviewed offline for the error message you are getting. I'll post back here once I have an update.

Thank you,

Kat

[kat@ebay]

Hi @grassjelly22 ,

The offline team have made a manual change. Can you try and relink your nectar account to eBay now to see if it works for you?

Thank you,

Kat

[badr0b0t]

Hello kat@ebay 

Many thanks for your help - my account is now re-linked.

Please pass my thanks along to the offline team.

Kindest Regards.