Nectar Red Error Banner

[hmmhmm6]

I am trying to unlink my Nectar as I currently have the red error banner despite Nectar telling me that there are no issues with my account.

https://www.ebay.co.uk/nectar/home produces a page with a red banner across the top with the message: "Your Nectar account has been temporarily disabled. We cannot show you your points balance and account information. Contact Nectar Customer Support".

I contacted Nectar support who told me to contact eBay support who said they will fix it however it has been over a month since I have contacted them. There is no option that I can see to unlink my card.

[rocketbz-7]

Hi Kat@ebay 

My account also has the same issue. Could you please help?

Thank you.

[dave@ebay]

Hi @rocketbz-7 

Kat is out of the office, Ive escalated this to the Nectar team here to unlink the card. 

Ill post back here once I have an update.

Thanks,

Dave

[dave@ebay]

HI @rocketbz-7 

The card is now removed, you should be able to relink you accounts again. let me know if there's any other issues. 

Thanks,

Dave

[rocketbz-7]

Thank you.

[dowhi_29]

Hi my grandad is having the same problem, he had to order a new nector card because he lost his but we went to put on eBay but comes up with the red banner message

[az.levings]

I have the same issue.  Can you get my account sorted as well please.

[wazeer2006]

Hello, I am also having the same nectar red banner error. Please could you help? It's been this way for over a month now.

Thank you very much

[az.levings]

I went into eBay.
Asked them to call me back via the help feature on their website.
Had them read the solution (link below) while I was on the phone with them.
Asked them to get hold of their backside to sort out out.
They did.

Link:
https://community.ebay.co.uk/t5/Technical-Issues/Nectar-Red-Error-Banner/td-p/7401879

[607-davidb1]

hi dave@ebay

can you please have look at my acount it has the same red banner every one seems to have any help will be apreshiated `

[mysterious-uk]

I also have this error message with both nectar and ebay being no help..it was working fine until I got a replacement card from nectar!!! Can you help? 

[mythrihui]

Hi kat@ebay, im having the exact same issue with my account at the moment as i had to request a new nectar card. Can you manulally remove the nectar from my account plase? Thanks 

[shams689]

This is currently happening to me to please help.

[soulriver1983]

username: soulriver1983 affected member

[soulriver1983]

Need help as well

[anita@ebay]

Hi @shams689, I looked into this for you and have just received confirmation that it has been resolved. Can you please try relinking your Nectar account, and it should work with no issues.

@soulriver1983, I wasn't able to replicate the issue as in the original post, so it possibly may been resolved. Can you please try linking your account?

Thanks,

Anita

[soulriver1983]

Hello anita@ebay, sorry for late reply all working fabulous now. Thank you for your support.

[takeiteasydeal]

Hello Kat. I also have this issue now. However, today I changed the log in password as I forgot the previous one and also requested a replacement nectar card as it has been lost for a while. 

Everything works at the nectar account end.

Please can you help?

Thank you!

[dave@ebay]

Hi @takeiteasydeal,

Ive escalated your account to our Nectar Team to review. 

Ill let you know as soon as I have an update.

Thanks,

Dave

[takeiteasydeal]

Thank you Dave, much appreciated. Regards.

[dave@ebay]

Hi @takeiteasydeal 

You should be able to log in and add your new card now. 

Let me know if you have any issues.

Thanks

Dave