12-04-2023 11:35 AM
I am trying to unlink my Nectar as I currently have the red error banner despite Nectar telling me that there are no issues with my account.
https://www.ebay.co.uk/nectar/home produces a page with a red banner across the top with the message: "Your Nectar account has been temporarily disabled. We cannot show you your points balance and account information. Contact Nectar Customer Support".
I contacted Nectar support who told me to contact eBay support who said they will fix it however it has been over a month since I have contacted them. There is no option that I can see to unlink my card.
Solved! Go to Solution.
29-07-2023 11:46 AM
31-07-2023 12:48 PM
Hi @rocketbz-7
Kat is out of the office, Ive escalated this to the Nectar team here to unlink the card.
Ill post back here once I have an update.
Thanks,
Dave
31-07-2023 3:21 PM
HI @rocketbz-7
The card is now removed, you should be able to relink you accounts again. let me know if there's any other issues.
Thanks,
Dave
31-07-2023 3:51 PM
Thank you.
10-09-2023 10:12 AM
Hi my grandad is having the same problem, he had to order a new nector card because he lost his but we went to put on eBay but comes up with the red banner message
12-09-2023 6:12 AM
I have the same issue. Can you get my account sorted as well please.
22-09-2023 10:53 AM
Hello, I am also having the same nectar red banner error. Please could you help? It's been this way for over a month now.
Thank you very much
22-09-2023 11:54 AM
22-09-2023 12:57 PM
04-10-2023 9:54 PM
I also have this error message with both nectar and ebay being no help..it was working fine until I got a replacement card from nectar!!! Can you help?
07-12-2023 7:19 PM
14-12-2023 12:16 PM
This is currently happening to me to please help.
15-12-2023 5:30 PM
username: soulriver1983 affected member
15-12-2023 5:31 PM
Need help as well
18-12-2023 4:08 PM
Hi @shams689, I looked into this for you and have just received confirmation that it has been resolved. Can you please try relinking your Nectar account, and it should work with no issues.
@soulriver1983, I wasn't able to replicate the issue as in the original post, so it possibly may been resolved. Can you please try linking your account?
Thanks,
Anita
04-02-2024 7:13 PM
Hello anita@ebay, sorry for late reply all working fabulous now. Thank you for your support.
03-03-2024 6:55 PM
Hello Kat. I also have this issue now. However, today I changed the log in password as I forgot the previous one and also requested a replacement nectar card as it has been lost for a while.
Everything works at the nectar account end.
Please can you help?
Thank you!
06-03-2024 12:31 PM
Hi @takeiteasydeal,
Ive escalated your account to our Nectar Team to review.
Ill let you know as soon as I have an update.
Thanks,
Dave
06-03-2024 1:10 PM
Thank you Dave, much appreciated. Regards.
06-03-2024 4:10 PM
You should be able to log in and add your new card now.
Let me know if you have any issues.
Thanks
Dave