Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February
As we wave goodbye to January, I wanted to update you on exciting changes coming in February.
Forum Posts
Updating the eBay app: latest version guide, supported operating systems & troubleshooting tips
We regularly update our app with new features and improvements, to provide you with the simplest and most secure experience when shopping and selling via your mobile device. As part of our latest update, versions 6.191 and older of the eBay app are n...
Unable to send combined invoices
UNable to send combined invoices (or any invoices for the sold items.Done this loads of times before
eBay App Crashing While Viewing Saved Searches
The eBay app has a significant crashing problem.When viewing the saved search list and scrolling, it reliably crashes halfway down. I've ruled out device issues by reinstalling the app. The crashing is not everytime though, sometimes it happens, othe...
Inundated with items in wrong category
Is anyone else having difficulties with an influx of items posted in the wrong category? It’s really frustrating when the category you search for has suddenly been filled with items that don’t have bearing on the subject. Specifically looking for Tok...
Downloading Active Listings
I have not found a way to download my Active Listings to a csv file for my end of Tax Year stock list records Search engine results for ' How to download active listings to csv' whether advice or video are out of date and not now possible due to miss...
Don't Pay For Royal Mail 'Next Day Before 1pm' - It's A Con
Royal Mail tracking said parcel was received at the local sorting office at 8:02 and went out for delivery at 8:29. Next thing I get a message saying the delivery had failed because the 'address was inaccessible'. I've been sat here waiting for it wa...
Communication via Ebay email to customer not working for DPD Import customs
In summary, I sent a parcel via DPD International from UK to Italy on 11th March 2025 and it's being returned to me today 26th March 2025 because DPD / Italian Import Customs claimed that they contacted the customer using the 'long' ebay email on the...
unable to list
I have been unable to list an item since 17.15,yet can move around eBay okay,anyone else experiencing this.Have never had this problem before and list most days around this time ?Cheers
wrong postage on emails
copied from Chat as requested For the last month or so sold emails for auctions to domestic UK customers are coming through with the international postage charge shown instead of the domestic one.So if the item ends at say £5 with free UK postage, to...
Delivery option for live item selling has changed after description edit
Hi I have a bug with the below order whereby since adding additional description information the delivery options have changed to collection only? I can’t revise delivery for a live item anymore… Frustratingly, I had to cancel another item listed due...
Resolved! Invoice
So just sold an item, but unable to send invoice also no buyers address, eBay have already sent payment info but have not added the postage, not sure what’s going on ??
Iten for sale has disappeared
I have advertised a physio table, someone has bid on it but the item has just gone from my listing. I dont know what has gone wrong; I therefore cannot accept the bid via Ebay. Help please
can't print labels so sent recorded and now receiving warnings
I mistakenly used the simple posting, as I was not at home I could not print the labels so my sales have been sent tracked by Royal mail, I am now receiving warnings from ebay and don't know how to contact them to tell them they have been sent and re...
Second chance email not working
Hi everyone and thanks for reading.I placed a bid in an auction, was outbid and then received a "second chance offer" email with all the security checks and all that.Problem is there is no possible way to accept that offer, no matter where I look.Wit...
Wrong postage charged by Ebay to me
I've noticed on one of my sale invoices that Ebay is showing the postage cost (bought through Ebay Royal Mail) as £8.50 when in fact my label was 31.90 (and I have the label).How do I get this amended and then have Ebay credit me the amount they have...
Bug when deleting listing variations, entries not actually deleting
Reposting this report as the original post has been archivedLast month it took me an hour to add one item to a listing because listing variations from years ago kept adding themselves back. I now have to add three items to three listings and I'm actu...
