Just looked up the EDD's for my weekend's sales I only just posted today, all show "ARRIVES TODAY" !!!
yet I only added tracking & dispatched them today around 1PM using 2 class post (RM48) that takes 2-3 days to arrive, so why is ebay promising my customers that orders POSTED PM TODAY will ARRIVE TODAY !?
That is faster then light delivery, Royal Mail has't got Time Machine to deliver items.
Please have a look into this.
Also all my orders dispatched today, show wrong time of "tracking added" as early morning, anything between 1AM - 5AM ! why ? again all my items were posted & marked as dispatched at the same time around 1PM. & not during the night when I was asleep. Why the huge time discrepancy ?
Anyone else ntoiced this ?
@messier44000 wrote:Was looking at weekly chat today while hitting my head on the table with many of the responses.
Read through part of one answer several times, and Dave really did say this about how
FDDs "can sometimes lead to the earliest EDD showing the same date as the dispatch date " ?
I wander how Dave justified it? "working as designed," ?
This is the most frustrating new bug I ever encountered on ebay, here we go today yet again, item purchased late last night with economy 2 class service of 2-3 working day delivery by RM48. I just looked into the Order Details shown to buyer & it tells the buyer to expect TODAY'S DELIVERY or NEXT DAY DELIVERY .
I see 4 steps going from pre-purchase to post-purchase phase, each step introducing an additional EDD's error by removing a day from the original EDD's shown to buyers :
Stage 1, Pre-purchase, the buyer was shown the correct EDD's on the item page of 2-3 business days for 2 class (RM48) service. EDD shown to buyer 20th-21th Jan.
Stage 2, Post-purchase, the customer made a purchase but now the EDD's in their Order Details have changed to day earlier then to what was originally shown to them at the pre-purchase Stage 1.
EDD at this stage are now showing 19th-20th Jan.
Stage 3. Post-Purchase item dispatched & tracking added ( with the wrong time zone) resulting in the EDD's changing & shortening yet again to 18th-19th Jan.
End result: TELLING THE BUYER TO EXPECT THE DELIVERY TODAY the earliest or tomorrow next day the latest! even though item was only just dispatched & it takes 2-3 business days to deliver.
Stage 4. Next Day, Post-Purchase, Post-Dispatch, Post-Tracking number added.
Tomorrow, assuming this is not fixed, the EDD's will shorten again to a day earlier showing the EDD's of 17th-18th Jan. ! as already shown on the another examples in my earlier posts.
So at each of those 4 stages the EDD's get magically shrank & shortened to totally impossible, ridiculous delivery times, resulting in "same/next day delivery" as dispatch day or "delivery a day earlier then dispatch day".
This demonstrates a serious tech bug where all the pages where the EDD's & tracking details are shown to buyer are completely disjointed & disconnected probably due to the wrong time zone being allocated to the tracking number.
For the benefit of ebay's tech team, the 4 stages described above mostly relate to the new "Track Package" page that was rolled out a few weeks ago, this is where the EDD's keep changing & shortening.
The EDD's shown in the Order Details page does not change but unfortunately it already starts 1 day short (19th -20th) when compared to the original Item Page EDD's that were 20th-21th Jan. yesterday night at the time of purchase.
This results now in 3 different sets of EDD's for same transaction displayed to buyer, as per * issue 2 :
*Issue 2, Two (now 3) different sets of EDD's for the same transaction are shown to buyers.
The first set of EDD's on the Item Page are usually correct, the second set is shown in the Order Details page but are 1 day shorter then the original EDD's shown on the Item Page.
The third set of EDD's are shown in the Track Package page - but are 1 day shorter then the EDD's in the Order Details & 2 days shorter then the original EDD's shown to buyer in the Item Page at the time of purchase.
So which out of the 3 EDD’s are correct ? at which point the customer will open INR case?
The Order Details page EDD's are shown as 19th-20th Jan:
but in the "Track Package" the EDD's shown are 18th-19th Jan. so 1 day shorter then EDD's in the Order Details above & 2 days shorter then the original EDD shown to buyer in the Item page at the time of purchase for their location :
Hi best-range, thanks for your reply.
No further updates at the moment. As advised above, I will let you know here once I have an update.
Thank you,
Marco
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I am currently away and will return on the 18th of March. Please expect a delay in my reply
I totally agree with lincolnshiremarine, this is totally unacceptable service, can you confirm when did you pass this thread to the appropriate team ? did they read it yet ? looked at the examples ? why the delays?
Since I reported this on the 15th Jan. my sales have almost stopped except for returned customers yet historically this could be as busy as Xmas for me due to upcoming Valentine Day sales.
I believe ebay system must be registering all the erroneous "running late" reports that the system self-generates soon after they advertise the impossible to achieve, erroneous EDD's ( possibly because of the wrong time zone ) , so this could be affecting listings visibility in the searches, causing reduced sales.
Another weekend is coming when all the 6 issues I highlighted get much worse yet nothing has been done.
This is my latest to add to the collection, each order tracking I look up shows either SAME or NEXT Day DELIVERY EDD'S FOR 2 CLASS POST ! & same as or even faster then the paid for NEXT DAY EXPRESS .
A typical example below, this is well after my cut off time for today Friday the 26th Jan, as on every Friday before, ebay's EDD's are promising Monday/Tuesday deliveries for 2 class post when posted on Monday which is the next posting day after Friday for me.
The correct EDD's for 2 class (RM48) on Fridays after the cut off time for the day should always be Wednesday/Thursday ! - otherwise this is a promise of SAME OR NEXT DAY DELIVERY FOR 2 CLASS POST! that dont exists in reality.
If the system is showing Monday/Tuesday EDD's for 2 class post there must be a false assumption coded that a "seller posts on Saturdays & Sundays", as only then Monday/Tuesday EDD's will show.
I never post on the weekends! & 99.9% of ebay sellers dont either, yet ebay's EDD's code assume we all work & post 7 days a week & then there are apparently "Sunday's deliveries" for 2 class as well.
This is an old bug & yet it just goes on & on & on & on............... how much longer will it take to fix it ???
The workaround, in order for the system to show the correct EDD's as per RM guide on the weekends, I'm forced to extend my dispatch to "3 working days !" each Friday, as the " 1 or 2 working days" extension wont change the EDD's & keep those 3 days extention dispatch until Mondays when the EDD's again return to more realistic .
By extending dispatch days to account for ebay's EDD's errors I loose my Top Rated Seller 10% discount for all weekend sales, but if I dont extend to 3 dispatch days I risk INR cases from customers expecting same day delivery as dispatch on Monday.
So you just cannot win !
Bad enough when the earliest EDD is the dispatch day, but when the latest is...
This was sent by Yodel, who offer 3-5 working day delivery. The EDD should have been 17-21 November.
hi,
So this been going on since November ??? simply unbelievable!
I'm afraid there is an additional issue no.7 for you to report to the EDD's team.
After extending dispatch to 3 days in order to compensate for ebay's erroneous weekend's EDD's & to make the system shows the correct delivery dates that matches Royal Mail's, (& loosing Top Rated 10% discount on weekend sales as a result) I see that the advertised EDD's now show no difference between 2 class Economy & paid for Express services .
Thanks for letting me know, best-range.
I will add this to your current report, and once I have further updates on this for you, I will post back here to let you know.
Have a lovely evening,
Marco
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I am currently away and will return on the 18th of March. Please expect a delay in my reply
Hi best-range,
Just an update on the issues above. After reviewing everything that was reported on this thread, we’ve been able to confirm that there are no issues affecting your EDDs or the way this is being calculated. We’ve also flagged that this could be related to the new tracking page to see if there was any connections, but again no faults were found.
Regarding the times being shown to you, this was also reviewed and we found no issues as the information recorded on the system matched the one from the courier. Regarding having two different EDDs, it was confirmed that this happens because EDDs are dynamic and we also get information from the courier and the selected service, so that is the result for the orders in question.
Regarding dispatching/posting times, and the way this is advertised, this was also reviewed and no issues were found either.
I understand this is not the answer/update you may be hoping for from me, but please note that everything was reviewed with all the samples you shared. However, no faults were found.
Thank you,
Marco
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I am currently away and will return on the 18th of March. Please expect a delay in my reply
I wasn't wrong - I mentioned this in my previous post:
Order
Tracking
I won't add anything more - for now.
The EDDs still count all 7 days of the week as working days when estimating how long it will take RM to deliver.
Another issue: Before paying for postage via Packlink, there is an estimate which then changes immediately after payment.
In this case I bought Evri postage, but the Yodel and RM estimates are also wrong because Yodel allow 3-5 working days i.e. 12-14 Feb if posted today and RM 2nd class is 2-3 working days i.e. 9-12 Feb. Please fix your system.
marco@ebay wrote:Hi best-range,
Just an update on the issues above. After reviewing everything that was reported on this thread, we’ve been able to confirm that there are no issues affecting your EDDs or the way this is being calculated. We’ve also flagged that this could be related to the new tracking page to see if there was any connections, but again no faults were found.
Regarding the times being shown to you, this was also reviewed and we found no issues as the information recorded on the system matched the one from the courier. Regarding having two different EDDs, it was confirmed that this happens because EDDs are dynamic and we also get information from the courier and the selected service, so that is the result for the orders in question.
Regarding dispatching/posting times, and the way this is advertised, this was also reviewed and no issues were found either.
I understand this is not the answer/update you may be hoping for from me, but please note that everything was reviewed with all the samples you shared. However, no faults were found.
Thank you,
Marco
I don't accept their response, please pass them this whole thread again, as all the issues are still on going causing no end frustrations to me as a seller & to my customers who expect same day delivery as dispatch for 2 class post.
Today again a customers in Northern Ireland who purchased their item late last night, was given unacceptable fantasy EDD's, as per example,
Ebay is saying that item posted to Northern Ireland today will arrive there either today or tomorrow !!! using 2 class, economy post !
THERE IS NO SUCH COURIER IN THE UK THAT CAN DO THIS !
Even the paid for Next Day Special Delivery express service takes 2 working days !!! to NI, but we're talking economy 2 class post here !
Items posted to Northern Ireland on average take 6 business days to deliver by economy post, even 1 class could take as long.
Please ask them about this example specifically as this is typical & let's have the answer.
This is simply ridiculous & someone need to loose their job over this !
Please advise what I supposed to do now?
Risk INR case tomorrow? that eBay will reinforce to refund ? - thus myself & eBay loosing income.
Apologise to the customer on behalf of eBay & their erroneous EDD's, which I continuously am forced to do & risk cancellations & again loss of sale ( & eBay loss of fees) ? - as customers seems to believe those crazy EDD's.
How all those erroneous EDD's are benefiting either me as a seller or eBay ? we all potentially are losing income one way or another because of this on going glitch !
