Cannot type into chat help system

[funky_alchemist]

 

Hello

I have never encountered this problem before.

When I try to use the contact eBay system where it opens up the box to chat I cannot type anything at all.

It shows my previous message history but I cannot type anything at all to access either the bot or a eBay representative.

I have tried clearing the cookies to the browser used a different device and every time it’s the same please see the screenshot.
It’s greyed out. I can’t type anything. It’s driving me crazy. How do I resolve this? Is it a technical issue.

[marco@ebay]

Hi everyone,

Just wanted to say that if you are experiencing the issue above (being unable to contact customer services because the option is greyed out) this is a technical issue, and I've reported all the users in this thread saying that the same is happening to them. Once this is resolved, I'll post back here to let you know.

Thank you,

Marco

[a45heaven]

With the volume of 'errors' / 'glitches' wouldn't having an online  log of ongoing 'tech problems' as the US operates make sense and save members and even yourself from wasting time looking for solutions and spreading words of 'wisdom' to those who need 'em?

[sean3410042]

marco@ebay 

Thank you for your replied.

Yes. I got refund and completely. 

But I one thing I had a very strange experience with the seller. 

The seller eventually refunded me completely.

However the seller still sent the packaged "A4 white paper" according to the original tracking code. from Evri. I found this very strange and asked the seller about it. The seller told me to "ignore it."

I don’t know, so I asked the seller, and the seller just replied to me: “ignore it”; this is indeed weird and intriguing!🙄

[tressygirl]

You have asked and had answers on another thread for this question, and been guided as to your next actions,  best to keep to one thread, so answers can be seen and not missed.

@sean3410042 

[funky_alchemist]

Thank you so much for confirming issue is replicated. Please provide an update when possible?

[marco@ebay]

Thanks for your reply, funky_alchemist.

Yes, once I have confirmation, I will post back here to let everyone know when the issue is resolved. 

Thank you,

Marco

[clive730]

This is happening to me too clive730.. the chat is greyed out too,  ive got a seller who i had a damaged item from offer me part refund on item via messege on ebay, I opened Ebay case and he told me to close it as part refund coming but now ignoring me.  

[machine--head]

Hello everybody. Do you have the add-on "No Script" installed on the desktop web browser by any chance? eBay has changed something in the recent month. So, I allowed an element through and chat and call back was restored. I do not remember what exactly I allowed, (trusted). Something beginning with the letter, "a" if I recall.