App not working

[mngregory]

App not working, says update and won't.  Just stuck in a loop of trying to update and it saying it has the latest version. Whatever you did put it back the way it was 

[7744.jack]

got an iPhone 12

[leelasback]

Thank you. I now realise my operating system is only 9 and need 10 to use
it now 🙄

[sml192]

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@7744.jack wrote:

got an iPhone 12

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iPhone 12 can be updated to the latest OS version, iOS 18, so will support the app. 

[kingsman]

Thanks for that. Working on iPhone ok but would like it back on my iPad which is obviously no longer supported.

[johnvrr]

Honor 8s  has same problem 

[leelasback]

Need  minimum Operating System 10 to use eBay now 🧐☹️

[mrsmoke64]

I got the same problem on my Samsung A5 mobile.  This is total farce. Come on Ebay you forcing people to buy a new phone just to use your app, nah. Other apps don't do this. This is just a buying and selling app not a high tech game whereby you need supersonic operating system.

I'll buy and sell elsewhere and I bought alot. You're doing your sellers a disservice.

[edwardian-dreams]

Maybe it’s because there’s too much stuff on ebays app

vinted run on iOS 14

but they’re not as convoluted or hyper lol

things which  eBay do which are a total nonsense and maybe take up more thingimigings on their app

sending offers of me from sellers whose listings I copied as sell similar

i dont want to buy it I’m selling similar

duh

but yes it’s a bit wild you can’t use the app unless you have the latest device

[wyntersemporium]

I’m getting the same as you offers from sellers who sell the same as me. Also vouchers to spend on That sellers page. 

[tidapa]

I have uninstalled and reinstalled app five times already and I still get the blue circle of doom when trying to use the app beyond about five clicks. My android is up to date 

[kingsman]

Works fine on my iPhone14 but not on my iPad which is apparently too old!

[31158scott]

Same here, stuck in a loop and cannot access the eBay app.  Now going elsewhere to buy the product I was after, bye bye ebay.  Can’t help thinking it does not make business sense to cut off customers ability to access the app and spend money?  Would Asda lock their doors and then say to any customer knocking on the door to come in and spend money, “you can’t come in unless you are wearing red shoes”,….. no because that would be ridiculous…… over to you ebay! 

[plastererboy]

My tablet is running android 12 but when I try downloading it says device not compatible. It's an STC1TB wifi pro.

[pipraymo-7]

I’ve given up wasting my time and just log in via Google if I need EBay on
my perfectly adequate phone
Mostly I use my PC
I’ve also given up wondering why EBay keeps changing things that have
worked perfectly OK for years
If it ain’t broke don’t fix it!!!
I really have better things to do with my time
Thanks

[njluxe]

10 Operating System & above should work.  In the meantime you may have to access eBay via a browser ie chrome Firefox etc.   Or completely uninstall the app. Reinstall.  Once installed. Go to settings- apps- ebay- storage & press clear cache . Then turn your phone off & on . That was a fix back in Feb when these issues started .  If that doesn't work that device may be one of the ones that aren't compatible.  

Kat@ebay - can you help 

[kingsman]

This app works fine on my phone. My problem is that it will not work on iPad.

[mapadd24]

It’s deliberately doing this in UK I could download the app no trouble in
the US, when I came back here with my iPad etc the same old message I just
can’t install it. So there you go.

[pipraymo-7]

Exactly re your last sentence
My perfectly adequate phone is no longer compatible
So because of an EBay update I have to buy a new phone
No way


Sent from my iPhone

[eburtonlab]

@pipraymo-7 

My perfectly adequate phone is no longer compatible
So because of an EBay update I have to buy a new phone

Or you could use a browser to go to ebay.co.uk instead of using the app, and put off buying a new phone.

[7744.jack]

It’s working now
Sent from my iPhone