A new device is using your account

[artbikephysveg]

I keep getting this message every time I log in to my ebay account.

I use ebay on three devices, my mobile phone, my laptop and my desktop.

Yesterday and so far today I have had the above email sent to me 5 times.

There doesn't seem to be a way to stop this? Please can we have a way to 'register' which devices we regularly use so that we don't receive these emails?

Any suggestions on how to stop them?

Thanks

[jobr2517]

Same here, I just use one computer, the same one for years, and still get the email about it being a 'new ' device.

So it's an unnecessary and irrelevant warning that I wish was reserved for genuine cases of new devices.

It would be helpful if Ebay answered this, there's a limit to what can be solved by the community.

[spiceworld2011]

get the same with my account

was it from 

Guildford, Surrey, United Kingdom?

msg 

Time of sign-in 08-May-2024 20:13 GMT

Device Windows (Chrome 123.0)

Approximate location Guildford, Surrey, United Kingdom

[imaginiser]

My message was from a town 350 miles away from where I live! But it wasn't from a "new" device and the time was correct.

[plpmr]

Are you using VPN?

[tressygirl]

---

@imaginiser wrote:

My message was from a town 350 miles away from where I live! But it wasn't from a "new" device and the time was correct.

---

We all have seen this from time to time,  that is,  the location is very different to where you are.  I,  for example live on the South Coast,   and have been ' seen' to be logging in from Birmingham.

As long as the time shown,  is the correct time that you logged in,  all is well, it's some weird quirk.

[hockey17lesley]

Thank you. I was getting the same thing.  Using same device as usual, and time login was correct. After first email I changed my password. Then got another of the emails. It's frustrating. 

[tressygirl]

It is odd , and a bit disconcerting I agree,  but as said , as long as the log in time is the same  as when you logged in , all is good! 

Technology eh!  🤔

@hockey17lesley 

[hockey17lesley]

Thank you for that info. I was never sure.

[davidninetynine]

This problem started a year or two ago due to one of ebay's regular software updates (i.e customer experience downgrades), and my email account was being flooded with these annoying notifications. I stopped them by putting "a new device is using your account" into my spam filter.

They still clutter up the messages section on ebay, often filling the whole of the first page or two so that I miss any real messages. So now I very rarely use the facility - I only look at it if I'm expecting a message from a seller, order confirmation, or delivery info, and I still get those notified to my email.

I'm pretty sure that the reason for getting the messages is because I use a secure browser that is set to "delete cookies on exit" i.e it doesn't store cookies between browser sessions. And there's no way I am going to change that, on a computer I use for banking & buying stuff online...

[hockey17lesley]

Thank you David. I'll try that, and also see if I can set my cookies to
delete straight away.Much appreciated.

[davidninetynine]

Don't set your cookies to delete unless you really need to - look up the ramifications first.

What I meant was that I think doing that was the  cause of the multiple message problem!

If they are filling up your (non-ebay) email inbox, certainly try the spam filter suggestion.

[spikel1007]

Is it possible to get a fix from EBAY, it's impossible to get in touch with them!

[1boggard]

The reason this happens is that the ebay system only sees the location of your internet service provider's server through which you have logged in - and this does not necessarily correspond to your exact location.   Neither is it constant because your ISP will route your internet communications through the most suitable server to even out server loads and keep things running smoothly; this means that the location that the websites that you access will see will change from one day to the next. 

These messages are an attempt to alert users to the possibility that some else may be accessing their account, but are quite frankly pointless because it will be you 99.9% of the time, and the one time that there is an unauthorised access, you probably won't notice because you will just see another of those annoying messages. 

Ebay really do need to stop sending them.