eBay

Hi All,   How would you deal with this situation. Buyer received a brand new PS5 Sealed. 3 days later on christmas day they raised a return request "item not described".   They stated 'hole in the box' and console would not switch on. They also said "horrible seller, you knew it would not switch on".    A photo was uploaded of a small hole/damage to the white box which the PS5 goes inside (not the main brown shipping box). How would you deal with this situation? Is there no chance of ebay going with the seller? A message was added to the returns resolution centre by the seller saying item was brand new and sealed, it is ridiculous to claim a seller would deliberately send a non working console.   The only actions are - buyer returns item and issue refund - full refund buyer keeps item - partial refund - send buyer a message   The date states jan 3rd. What will happen on Jan 3rd, is there a chance ebay will say to buyer keep item and full refund issued, or will they state to return the item to the seller who will then issue refund, or will they even go with the seller.   As a seller how can one protect against 1) ebay favouring the buyer AND telling them to keep the PS5 thus the seller losing the price of the console and losing everything, is this likely? If so should the seller accept refund now?    Also how can the seller protect themselves against receiving a different returned item and being scammed, do they have a chance to dispute the returned item before issuing the refund? The serial number of the console has initially sent out has been recorded.   Please help! ... View more

My postal options are saying that Ebay second class Royal Mail is now £4.68 up to 1Kg.  I am sure it used to be £3.10? It is saying that first class is £3.68 for the same weight! ... View more

Hi, I sold an item which albeit 28 days later the buyer claimed non receipt. When I checked the tracking it showed attempted delivery 25 days earlier with collection advice for buyer. He said no card was left so It hadn't been picked it up.   I expected it to come back to me or get lost forever, been there got the Tee shirt So I refunded to clear the case up. Only hours later I went to RM site to post loss claim AND guess what, it had been marked as delivered (or collected ??) so no claim there. Ebay havent marked it as delivered (well who knew ?) all the info is there on ROYAL Mails site  BUT neither Ebay or Paypal will shoulder responsibility they say because I refunded, (You know gave the buyer there money back like the good seller they say we should be.)   I have asked and been ignored by the buyer when I asked him to return either the goods or the refund and he doesn't reply.   I'm stuffed, by all concerned ANY advice ?   ... View more

In October I had a rare signed LP to GSP go missing , noticed today another user sold it last week? Royal Mail wouldn't compensate even though I sent it signed for as they never scanned it. It was a signed album and easily recognisable as it was signed in biro by all the band. Is it worth pursueing or should I just shrug my shoulders about it all? ... View more

As if 2020 isn't bad enough right now I'm being bombarded with questions about shipping in Europe - puzzling as I am with GSP and have used it for years on all my listings. Needs sorting asap or I shall take it off my 1800 active listings.... ... View more

Hi all I would be greatful if anyone can answer this question.   What are the seller fees for a 'second chance' offer (if you have more than one identical item for sale) when the first was listed under a 'max £1.00 selling fees' offer  . Do you benefit from the reduced fees or does the 'second chance' revert to the normal 10% fees. Many thanks Pauline ... View more

 A buyer paid instantly for an item that is collection only, he paid for it on the 6th December, he has made various excuses, about picking it up, how long can you be expected to hang on to someones purchase, ... View more

How can I search and item that was previously sold from OTHER sellers, so I can determine a fair  value of what I may sell ?  In other words, I am looking for historical prices of items sold on Ebay?   ... View more

I have tried for two days to list one item, it continually says 'it's not you it's us, server is down' I also tried a fresh post of the same item, same story....help ... View more

Hi,  my item sold yesterday evening and the buyer immediately asked for cost of posting to South Africa. My item listed was collect in person or message for posting to a UK address. I had other bidders but this bidder out bid them towards end of auction close. He hasn't paid, hadn't been in contact since and I've discovered that the address given on his account for posting is a real business but when I called them they had no knowledge of this person. This business has now reported my buyer for stealing their details to buy through eBay, I've reporter ebayer to eBay./ identity fraud. I don't know what to do now as I'm not sure what happens or if I can resell my item again in eBay or try and contact the second closest bidder? ... View more