eBay

Ive been calling the contact centre trying to discover why my seller account of 20 years (user: Layters) has been suspended indefinitely without warning, 100% feedback and above standard account. The cs team insist I can't escalate or appeal and their policy is to not give a reason why. Has anyone found  away to challenge this. It's a nighmare. Such complete disrespect to loyal customers. If I've done something wrong then I'll hold me hand up and try and rectify it but I've had no notification of anything this just came out of the blue. The only thing I can think is that i just changed internet accounts and have a new IP which I guess could be recylced. But there litterally is no way to challenge of question this,  All I get is the same scripted line over and over. It's due to account behaviour. When I ask what  behaviour two adivsers told me they couldn't see any reason another told me it was account behaviour and when I challenged her to explain what behaviour exactly I was just told it's against policy to give that information.    What a way to treat loyal customers. So disrespectful. Any help would be appreicated.    I know a lot of you will want to just say it's pointless. I've seen a lot of that but If anyone has anything more constructive I'd love to hear it.  ... View more

I have been buying & selling on Ebay for more than 10 yrs and it has always served me very well. What I would like to know is why customers are being railroaded into buying from certain sellers  Take the  'lowest price plus P&P' selection?  Using identical keywords for a product and selecting 'Lowest price' option will obviousy display the items in price order starting with the lowest price for the item you are searching for, right? WRONG!  That search wil now take you to the company that pays the most commission to eBay each month from their total sales, it would seem. This concerns me because something I have been selling in good numbers for years (of which I have plenty of stock) has hardly moved for 2 mths yet a higher priced competitor has sold loads, yet is more expensive. I contacted ebay Cust Support last week and they cant (or wont) explain This is extremely unfair and stops any competition. Has anyone else noticed this? ... View more

Hi everyone,   this is my first ever post as a seller and I'm a little stumped as to what to do. I've had terrible experiences with amazon forum members so please be kind, I'm just a solo seller with my mum at home in my spare time.  the other day a buyer bought a game and paid immediately, then sent me an email asking to cancel. I normally don't mind cancellation requests before someone has paid but I've never had this happen. I know eBay has a system in place now where buyers must request cancellation so I told them that. I haven't had a request or response from the buyer. this was pretty late at night too.  unfortunately, my mum didn't see this email and merely packaged it up and did the postage while I was asleep. I explained to them when I woke up and now we are unsure what to do. I still haven't had a reply from the buyer either saying anything.  I don't accept returns anyway normally and she didn't give a reason other than 'in error' which seems difficult to complete an entire transaction by accident.  at this point I'm not sure if I should just email and say since I haven't had a request I'll be sending it out? Especially as fees were obviously already paid automatically.  I know a lot of you will say refunding is the best option for the least problems but I'm just not sure on this one.  Some thoughts would be appreciated and I've learned my lesson that I'll have to start leaving a note for my mum in the future but it's never happened to me before.  Thank-you in advance  ... View more

He has sent pictures that clearly show use when my original pictures do not. I suggested he send it back so I can confirm that the parts are defective and then I would issue a refund. BUT ebay seems to have decided that I am going to issue a complete refund which given that it went to ITALY, I am not. I cannot contact anyone. I have reported the buyer. What can I do? ... View more

How do e-bay justify taking £1.58,off me in fees for an item i sold for only £9,99,thats more than ten per cent,???whats going on here??not worth bothering...ROG H ... View more