Ebay ruling i n favour of a buyer wuthout a resolution claim case being made

[designer_deals_nw]

I sold a Coat (via Ebays Global Shipping Porgram) to the US. The buyer conatcted me on Tuesday this week to inform me that he'd still not receievd the item.

Next communication i receive is that Ebay have refunded him in full without even a Resolution Case being started.

I've provided proof of postage,so if the itme hasn't arrived then surely Ebay should seek the compensation for the Buyer from there Global Shipping partners, as i fulfilled mny oblifgations by providing proof of postage!?

This is getting ridiculous!

Also, last week i had a similar issue arise where the Buyer made a false claim that my item was not genuine (when it had the retailers price tags on it!).

Ebay then agreed with the Buyer anddedcuted £7.89 return postage befeor informing me that they'd ruled in the Buyers favour!!

How is this a legal process! Then when the item has been returned all the Tags/Price tags were missing so now not only have i lost out on the sale/and been shafted on return postage, I now cant seel,the item as brand new with tags. 

When i've tried to raise a compliant with Ebay i get no response! yuet they repsond to Buyers immediately!

[plpmr]

the normal advice regarding Global is -

You need to be extremely careful how you handle this as you could be seriously out of pocket if you try to handle this yourself.

Your buyer needs to open a case for not received and you respond with the tracking number proving delivery to the UK Global shipping hub.

You cite that according to Global T&C you, the seller, are not responsible for any loss or damage in transit once it has arrived at the Global hub.

Seems impossible for a refund being forced by eBay without a case, so contact them -

https://ocsnext.ebay.co.uk/ocs/home

[designer_deals_nw]

Thanks for your advice/comments.
Yeah, typically I get a message stating that the Buyer has not received the item and itsvthen handled via the Resolution Centre - which I agree with.
However, on this occasion the Buyer notified me on Tuesday then I've received an email from eBay in the early hours of this morning (04.30) informing me that they've refunded the Buyer without a Resolution Case being initiated.
I will now raise an official complaint via the method you've kindly suggested.
The thing that annoys me most is that I donate 30% of all Sales to Children's Cancer Charities as its a abject that's close to me.
Thanks again and stay safe/well.

[tsmgmd]

On the subject of legal process should you be registered as a business seller on eBay