Yet another account suspended indefinitely for no reason.

[layters]

Ive been calling the contact centre trying to discover why my seller account of 20 years (user: Layters) has been suspended indefinitely without warning, 100% feedback and above standard account. The cs team insist I can't escalate or appeal and their policy is to not give a reason why. Has anyone found  away to challenge this. It's a nighmare. Such complete disrespect to loyal customers. If I've done something wrong then I'll hold me hand up and try and rectify it but I've had no notification of anything this just came out of the blue. The only thing I can think is that i just changed internet accounts and have a new IP which I guess could be recylced. But there litterally is no way to challenge of question this,  All I get is the same scripted line over and over. It's due to account behaviour. When I ask what  behaviour two adivsers told me they couldn't see any reason another told me it was account behaviour and when I challenged her to explain what behaviour exactly I was just told it's against policy to give that information. 

What a way to treat loyal customers. So disrespectful. Any help would be appreicated. 

I know a lot of you will want to just say it's pointless. I've seen a lot of that but If anyone has anything more constructive I'd love to hear it. 

[rusticrye · Accepted solution]

Ebay don't suspend sellers for no reason.  'Account behaviour' suggets to me that you may have been cancelling orders instead of shipping as contracted, or shipping late, or breaching some other Ebay rule/s.  But only you can know. I suggest you click on the Seller Centre, Vero, and Policies links at the foot of any page to see if the answer lies there.

I'm afraid 'indefinitely' is Ebay-speak for permanently.  There is no way back from that.  If there was, you would have the option to appeal, and that, you say, has been denied to you. 😞

@layters 

[layters · Accepted solution]

Hi, thanks for your reply. But no none of those things. I only sell my own used comic books as I finish with them. I've had 3 cases opened and resolved with refunds in the last 18 mths. The only thing I can think of is we just had new internet installed and maybe the ip address was re-used. 1 late delivery in 18mths.100% feedback all the other stats 100%. Above average status, I'm seeing this same issue all over the internet. If I can't appeal then fine but after being a loyal customer for 20 years at least give me a reason as to why. It seem incredibly dodgy they won't. Their reason is if I knew I could circumvent it. What does that even mean. Surely the idea is to avoid doing things that can get you banned.

When I ring they keep saying that that I've had 76 infractions. I keep pointing out that 73 were order cancellations that were done on the advise of the seller because I wanted to add something or change something on my weekly comic book order as you can't make changes to checkout orders once completed. And each order would contain about 15 items. They then claim that cancellations wont affect my seller status and nor should it when all I am doing i amending a bulk order. I think ebay tend to forget this is also a shopfront as well as an auction site. I can still buy things anyhow.

I've been given a snail mail address for the complaints department. They seem to be deliberately making it difficult to find out why this has happened. I'm just looking for options at the moment.

[plpmr]

"Yet another account suspended indefinitely "

The reason is in the word "another" once you have had an account suspended it affects all accounts old or new.

[layters]

I dont mean another account of mine. I mean the post is about yet another account suspended. Not my account its happened to many people

[john1297576]

Trading on a Private Account would not help as that is fee avoidance, but it does seem as though Ebay have been tightening up with associations.

Only the other day a member had 13 years ago had an association with an Account which has recently gone bad.  All associated accounts suffer but the intention is that a Blocked Member cannot just switch to a different ID.

[layters]

But im.not a business sellern i sell my used comics to buy new ones.

[layters]

Also ive no switched accounts. Same account for 20 years

[pixiesen2012]

looks like you were trading on a private account

[layters]

See your the second person to say that but i dont get ehy thats wrong. Im not a business seller. I sell my own used personal items and make a loss.