hi all,advice needed on angry buyer

[topseyturvey2]

hi i sold some items which the buyer paid for and the postal cost which was in the invoice sent through ebay sent them a picture of receipt from post office which shows it was sent by parcel force at a cost of £60.18 which the buyer had paid when paying for the items,they are now sending very angry messages about the cost of post and im really not sure how to respond to them ??? 

[rusticrye]

I wouldn't respond at all. I would just add their Ebay ID to my Blocked Bidders/Buyers List.

@topseyturvey2 

[red_magpie]

If you're saying that the total postage cost in the listing(s) was £60.18, and the postal receipt shows that it cost £60.18 to post, it's hard to see what your buyer is complaining about. If he just thinks that's too expensive, his complaint is with parcel force.

I have a feeling that we may be missing something here. If this was a multiple purchase we don't know whether or not you combined the postage, which is often a source of complaint? If you did, your buyer could reasonably have expected a reduction in cost. But if the postage shown in your postal receipt was for the amount he paid, what is he complaining about? From what you say, you didn't even charge for packing, let alone eBay and PayPal's fees.

[john1297576]

There is no case that can be opened about postage, but if they paid the postage you quoted and they have seen the receipt, what is their problem?

Presumably there was not a cheaper alternative, and of course safe and fully insured. If it was Glass using a courier and they would provide no cover for loss or damage.

Difficult buyers can be a pain, particularly when they don't specify what exactly the complaint is so that you can explain in simple language the answer.

[pixiesen2012]

that is an awfully large postage amount, how many of your items did he buy?

[topseyturvey2]

3 but they where heavy pieces of glass and it went to sweden

[pixiesen2012]

in that case he has nothing to complain about, just ignore the messages

[topseyturvey2]

the last message said that they will just send it back and i will have to give a refund and pay for the postall cost of returning it can they do that ?

[pixiesen2012]

if they open a not as described case ebay will expect you to pay for the return costs and the original postage,


if the buyer was unhappy with the postage charge why did they pay it?

[topseyturvey2]

no idea why they paid thats what i dont understand,!!!!

[tobiasd4]

Looks like sold through GSP, so buyer can see postage & import fees before paying,
unfortunately GSP is expensive & you can't combine P&P, although Pitney Bowes, often do when they post to buyer.
See here for advice about GSP.
https://www.ebay.co.uk/help/selling/posting-items/setting-postage-options/global-shipping-programme?...

[pixiesen2012]

that could be where the problem has occurred, if they sold through the GSP and the OP sent them directly to the buyer

[tobiasd4]

How would OP know buyer's home address, I thought they only received UK GSP address.