hi all,advice needed on angry buyer

[topseyturvey2]

hi i sold some items which the buyer paid for and the postal cost which was in the invoice sent through ebay sent them a picture of receipt from post office which shows it was sent by parcel force at a cost of £60.18 which the buyer had paid when paying for the items,they are now sending very angry messages about the cost of post and im really not sure how to respond to them ??? 

[red_magpie]

If you're saying that the total postage cost in the listing(s) was £60.18, and the postal receipt shows that it cost £60.18 to post, it's hard to see what your buyer is complaining about. If he just thinks that's too expensive, his complaint is with parcel force.

I have a feeling that we may be missing something here. If this was a multiple purchase we don't know whether or not you combined the postage, which is often a source of complaint? If you did, your buyer could reasonably have expected a reduction in cost. But if the postage shown in your postal receipt was for the amount he paid, what is he complaining about? From what you say, you didn't even charge for packing, let alone eBay and PayPal's fees.