hi all,advice needed on angry buyer

[topseyturvey2]

hi i sold some items which the buyer paid for and the postal cost which was in the invoice sent through ebay sent them a picture of receipt from post office which shows it was sent by parcel force at a cost of £60.18 which the buyer had paid when paying for the items,they are now sending very angry messages about the cost of post and im really not sure how to respond to them ??? 

[john1297576]

There is no case that can be opened about postage, but if they paid the postage you quoted and they have seen the receipt, what is their problem?

Presumably there was not a cheaper alternative, and of course safe and fully insured. If it was Glass using a courier and they would provide no cover for loss or damage.

Difficult buyers can be a pain, particularly when they don't specify what exactly the complaint is so that you can explain in simple language the answer.