Why is it I'm possible to talk to a human being from Ebay Customer Support via telephone?

[simpatico-1]

Why is it I'm possible to talk to a human being from Ebay Customer Support via telephone?

eBay clearly don't want to help anyone selling on the site as the phone number just gives no option to speak with anyone and no-one replies to emails through any of the given channels. I would love some help to find a way of communicating with eBay, it's always an uphill struggle with this company. Your help is very much appreciated. 

Thanks

[simpatico-1]

eBay clearly don't want to help anyone selling on the site as the phone number just gives no option to speak with anyone and no-one replies to emails through any of the given channels. I would love some help to find a way of communicating with eBay, it's always an uphill struggle with this company. Your help is very much appreciated. 

Thanks

[pixiesen2012]

it is quicker and easier to ask your question here on the boards,

members here have more knowledge on how ebay works than any ebay CS staff member.

[jem021]

I agree with you totally 100% I’ve had so many disputes with Ebay over sours cheating me sending me back frog cards saying lies the card was damage which never was and they always stick up for the buyer never for the shower who makes them their business and God for bid you have to talk to Ebay they don’t care every other business I know of has their employees With a secondary phone that during business hours they could talk to you and help you out through these things or on the computer but now try to get a hold of somebody try to talk to somebody even try and get onto the Internet just sent you a scam place where it says all we’re gonna charge you five dollars give us your credit card and then will refund it to you oh **bleep** I fell for that once before and they billed me hundreds of dollars why doesn’t Ebay try and have that site taken down for fraud they don’t care maybe they’re part of it so the way it is nowadays you got to work it out on your own or just say f—-it and go to another Selling place.I’ve been trying to get my store back up and running for weeks can’t get help from anyone can’t call anyone but yet I’m post to take a loss and money over this come on Ebay wake up do your GD job

[m25jet]

The best option would be for you to post your query on these forums.  If you were to do that you would more than likely receive answers to your questions not long after posting the query.  There are a lot of regular users on these forums who have had extensive experience of many of the issues that are often posted about on the forums, so if you were to take the time to type up a query and post it on the forums you would more than likely receive answers from many experienced users who have been in the same situation before, and who are therefore in an ideal position to offer you some accurate advice as to how to resolve the problem.  In addition to that, the advice you receive from responders on these forums is likely to be far more accurate than any advice that eBay may be able to give you.  eBay representatives often just give pre-rehearsed answers and don't necessarily provide the correct advice in relation to the specific question(s) being asked - responders on these forums tend to speak from first-hand experience and as such usually provide far more accurate advice.

[rusticrye]

It's perfectly possible to speak to a human. But it's not currently possible to phone Ebay, due to the strict Covid H&S rules all companies have had to implement.  It's Live Chat or Request-a-callback only at present, both of which are available via Help & Contact during working hours.

But there are very few reasons indeed for needing to contact Ebay, as everything you need to know about selling on Ebay is right here on the site: The Seller Centre for starters, plus all the other useful links ranged across the foot of any page. 🙂

@simpatico-1