04-10-2020 10:21 PM - edited 04-10-2020 11:50 PM
I listed a T-Shirt, with no collection offered, only Domestic (UK) Signed For postage.
I selected in the postage section: International Postage: No.
I did not select any exclusion on a geographical basis, as the T-Shirt is only dispatched by post, and International Postage is not offered, which I take it means that it overides any other consideration of international inclusion or exclusion.
The winning bid tonight is with an address in Russia. I cancelled the sale straight away via eBay before the winner could pay with Paypal with the reason of "a problem with the address". I blocked him but was slapped with a negative feedback before I could engage with him, this being my fourth sale.
My point is I can only post to a Paypal Verified Address to be elligible for protection, that address is in Russia, and International Postage is not offered.
I have not engaged with the winner since as I am seeking advice from the wisdom of the forum before I contact eBay tomorrow, to present my case if need be and have this feedback removed. So my question really is: am I on firm ground? Would I need to introduce the issue with a particular angle to sway eBay's CS?
On an additional note, the buyer has given 4 negative feedbacks to the fewer 19 sellers he's ever dealt with. Lastly, I have relisted all my posted items by adding a worlwide exclusion in addition to the "no international postage" for the avoidance for any epsilon doubt.
Go on chat in the morning see if you can get feedback removed