Buyer taken out a case of item not received. Ebay order states item delivered

[grandmaowl1949]

Hi

My buyer has taken out an item not received case against me. i have checked the order details and it shows item delivered. Buyer claims she has not received the delivery. Am i supposed to refund  and lose item and costs. 

[**peaseblossom** · Accepted solution]

No, if the tracking shows delivery and you entered that on ebay the buyer will not win the case.  Ask them to ask their neighbours because someone has taken it in.

[grandmaowl1949 · Accepted solution]

This is where it gets complicated. Ebay Tracking shows delivery but Hermes site tracking shows they have tried to deliver unsuccessfully since the 4th July.

[papso22 · Accepted solution]

That's very odd, it's usually the other way round.

[grandmaowl1949 · Accepted solution]

Thank you everyone.