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Seller Update: January 2025

We’re kicking off 2025 with some important enhancements and updates.

Weekly Chat with the eBay Community Team

Open every Wednesday from 2pm-3pm

Buyer Protection, Pokémon Day, VAT invoices & other launches landing this February

As we wave goodbye to January, I wanted to update you on exciting changes coming in February.

Community Mentor Programme

Experienced eBay sellers and buyers, helping other users with all things eBay.

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Resolved! Why have eBay made the area box in My messages smaller

Why have eBay made the area box in My messages smaller What do we gain by it, I Find it more difficult to write messages in it, so what I have to do is write what I need to write and copy and paste into my message box in microsoft word Sometimes eBay...

Where do I stand? Advice Please.

I recently sold a couple of action figures to a buyer from USA. I sent it via GSP. The figures have been graded, so they are sealed in an acryllic box, so theres obviously no way of me securing the inside, only the outside. I packaged them really wel...

Photographs

This weekend I am unable to " tweak " my photographs on Ebay listings.I upload from my Iphone then add extra light/ definition or move the subject around but since Saturday I am finding this impossible

User avatar by • Contributor
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Relisting

My item didn’t sell and eBay automatically relisted it for me. However, it was originally listed with a reserve price, but it seems this wanted included when it was relisted and now the item has sold for much less than I wanted to sell it for

sellers! "awaiting payment" option has now gone

yesterday I accepted an offer from a buyer. When she hadn't paid for 24hrs I went to the selling page on the app, and also the "manage your sales" page on the classic site subsequently. there is no task in red saying "awaiting payment' any longer. It...

Fraud

My ex partner is selling stuff using my name on ebay I'm no longer with him and I don't have anything else to do with him he is a fraudster that needs to be stopped he cams people all the time

Fees for a customer return

I am disappointed in ebay as unable to get any help I had an item that was sold (glasses) which were carefully packed and sent the buyer then said one of 5 arrived chipped and demanded a refund. I offered this as soon as I got the product back . The ...

Seling related items at different prices

I am selling a laptop I have disassembled for parts, I don't want to have to list all the parts separately, I just want buyers to message me if they are interested in a particular item and I will send them details and we can agree a price.

Buy it now default

Is it possible to change the default to off for Buy it now option on a listing. It is always on and I have to keep turning off every time. Missed it once

User avatar by • Member
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Buyer asking for Refund

Hello Everyone,I recently sold a glass item, and the buyer has contacted me claiming that it arrived broken and caused a hand injury due to the glass. I asked them to provide photos as proof, but they responded that their mother had already disposed ...

Can't get past "start my listing" page.

Hello I am trying to sell an item and the blue magnifying search glass icon is unresponsive, I've deleted my cookies/cache/history and tried different browsers. When it is clicked nothing happens, no freeze or anything it just doesn't take me anywher...

Refunded in error

I sold two books to two separate buyers. Unfortunately the boxes got mixed up and they each received each others book. I told them to send them back and I would forward the correct book on but Ebay put my funds on hold. I sent the correct books out a...

Postage refund on return

HII've just had a buyer request a return ( I state no returns) as the item doesn't fit. All measurements were in the listing, so it 100% their fault. As a gesture of goodwill, I've agreed on the return, they must pay for return postage.However, its s...

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