Not able to upload new items

[alexh29wooded]

I have a large list of unsold items I can't relist them as my selling limits have been hit. I'm struggling to have the limits increased. 

When I spoke with an advisor earlier today they said my seller level had dropped in December 2024.

The seller level dropped as my items have a no returns policy and return requests are constantly being opened. I couldn't resolve some of the requests as I didn't have the funds at the time.

Any advice?

[kat@ebay]

Hi @alexh29wooded ,

Thank you for your post.

In order for your selling limits to be reviewed the account performance would need to be at an above standard level. If you have had some cases that didn't get resolved then these would be the reason the account has dropped to the below standard level. Your account is evaluated on the 20th of each month and you can check this by going to your seller dashboard here.

I understand you don't offer returns however buyers can still open these type of cases if they have an issue with the item and they would need to be resolved.

If your current or projected seller level has dropped to Below Standard, it's important to focus on minimising cases closed without seller resolution and order cancellations as soon as possible – this will help to improve your performance on these metrics at the next evaluation. I'll include the link here for more details on how the seller standards work.

Thank you,

Kat