Not able to upload new items

I have a large list of unsold items I can't relist them as my selling limits have been hit. I'm struggling to have the limits increased. 

 

When I spoke with an advisor earlier today they said my seller level had dropped in December 2024.

 

The seller level dropped as my items have a no returns policy and return requests are constantly being opened. I couldn't resolve some of the requests as I didn't have the funds at the time.

 

Any advice?

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