No longer seeing delivery insurance

[metro0o]

Anyone else no longer seeing the maximum offered compensation when selecting their delivery service? Both me and a friend are no longer getting it which is kinda annoying but according to customer support this is a "rare occurrence". So how about y'all, is this some daft new ui change or is it really just some rare issue for only my friend and I?

[kat@ebay]

Hi @metro0o ,

Thank you for the post.

We haven't received further reports of this currently.  If the listing is already live can you create another draft listing to see if it is still shows you the postage options without the compensation?

Thank you,

Kat

[metro0o]

Hi,

Yeah I just had a look and still not showing it.

Thanks

[metro0o]

Just about to purchase postage for an item I sold and it fortunately still shows it here

[arkwebus]

This is not strictly "insurance" it is compensation [note the weasel word "up to"]

@metro0o 

[metro0o]

yea i know that. 

[kat@ebay]

Thanks for the providing the detail with the screenshot @metro0o .

I have logged it with tech and once I have an update from them I will let you know.

Thank you,

Kat

[metro0o]

Brilliant, thank you

[kat@ebay]

Hi @metro0o ,

Tech are finding it difficult to replicate the steps on the current draft listings on your account as the delivery service don't seem to bring up the list.

Can you create a new draft but not select any delivery service/postage options. Save it and give me the url of that draft back here?

Thank you,

Kat

[metro0o]

Hi Kat,

Here's the link for the draft, I couldn't really have the postage option as blank as it automatically chose a shipping method, hope this won't interfere with things: 

https://www.ebay.co.uk/sl/list?draft_id=4346222606622&mode=AddItem&action=

and here's a picture showing the lack of compensation details: 

Best regards

[kat@ebay]

Thank you @metro0o 

When you do choose the shipping then is it bringing you the list showing like in your very first post?

Thank you,

Kat

[metro0o]

Hi Kat,

Yeah, it still offers the same amount of information

[kat@ebay]

Thank you @metro0o .  

I'll link in with tech and let you know if they need any further details.

Thank you,

Kat

[metro0o]

Hi,

I'm listing some more items and it's still not showing

[kat@ebay]

Hi @metro0o ,

I don't have any current update on this at the moment. Tech are continuing to work on it.

Thank you,

Kat

[darod_8874]

Same problem here - supposed to send an item worth £350 with absoloutly no idea how much it's insured for. One buyer has has purchased something from me for £250, paid postage and now I need to send it insured up to £25 or cover additional postage costs... Not acceptable 

[metro0o]

seems to be fixed now, thank you

[kat@ebay]

Hi @metro0o ,

That's great its now showing correctly. Thanks for coming back and confirming.

Thank you,

Kat