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Seller News: August 2025

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Returns

I offered a buyer a partial refund to keep the item, which he declined. He has since changed his mind, and will accept my partial refund offer. problem is the option has now disappeared from the return details. How do I now refund him. Is there a way...

Country Of Manufacture

Hi,Ive had a message from Ebay asking me to update the country of manufacture on all my items (antiques, collectables etc) so that I can be visible to the US again.Is there a report or a template I can use to do that or do I have to go through every ...

USA Tariffs

So the new Royal Mail pddp system is charging the UK SELLER the US Tariff (when it works I keep getting 'Duty costs should be greater than zero'). However there is no way that I can see where I can add the tariff to the sellers ebay invoice so I will...

Do I have to use Evri

I've just sold an item that I've had listed for about 8 months now. When I listed it I used my usual postage settings which is Royal Mail tracked and signed for. I have just seen that Ebay now want me to use Evri who in my eyes are *bleep*, and I've ...

Resolved! To Decline or not Decline ... a return request

I've read various threads here about the Return Request process. My 'challenging' situation is with selling a brand new paint sprayer (Ie boxed and in the original factory plastic wrapper) and sold 'not accepting returns', as this makes no sense with...

Item location issue when advertising a car

Im trying to advertise my car, when I click "list with fees" it comes up with a red tab saying "something is missing - Item Location" But there is no option for this on the page.... Can you help

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Resolved! a.i. descriptions are rubbish

So 'A.I' (so-called artificial intelligence) has found its way into ebay listings - but it's rubbish! It tells you nothing about the condition of an item, or its function - it just puts together a load of waffle based on the item specifics. Nothing '...

Promoted offsite

Evening. I just a little confused. So last week I put few days on promoted offsite my shop. But few days ago I cancelled. The problem why Ebay taken every evening after when cancelled this promotion £12 for promoted offsite if not active? Why EBay st...

multi item listing of 14 items only shows 2

Nello CommunityI've just finished/completed a multi-item selling page that has 14 items yet the preview only says 2. I am new and stupid could some kind person tell me what I got wrong as its the same on the other listing I did as well thank you kind...

Product Research tool inaccurate?

I have been using the product research tool (formerly known as Terapeak) for the last 2 years and have found it extremely beneficial to track average prices and sell-through rates etc. However, since eBay introduced the buyer protection fee, this too...

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