why does Ebay persist with using Evri (formerly Hermes)

[angieflange]

So every single parcel I have ordered via Ebay has been delivered to a neighbour who is elderly and recovering from cancer.  After the eighth occasion and after going round in circles with an auto-bot clearly intent on avoiding passing me onto a real person, I was finally advised they would ensure it won't happen again. Yet here I am, three mis-delivered items further and Evri, as usual, simply pass the buck to the seller or myself. Ebay, Evri are diabolical so why on earth do you use them? I am no longer shopping on Ebay, it's too unreliable

[brooksie333]

It is no longer possible even for the seller to choose the carrier, ebay forces sellers to use Evri under its automatic label system, so very annoying.  I will have to switch to selling via Vinted.

[eastern-lights]

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@brooksie333 wrote:

It is no longer possible even for the seller to choose the carrier, ebay forces sellers to use Evri under its automatic label system, so very annoying.  I will have to switch to selling via Vinted.

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Have you disabled Evri?

https://www.ebay.co.uk/ship/prf/simpledelivery

[bob1942music]

My granddaughter has done the same - she says ebay is too big for its boots - I must say recently our local Evri has been ok since I met the van driver on the street and took him to my house - I am sure the main problems are with the delivery guys who just need to make the drop to keep their money up . Numbered houses in a row are usually well served but anything moe complicated takes too long so the temptation to give it a miss is too great. Just my oponion.
Sent from my iPhone

[brooksie333]

It is not possible to disable Evri unless you are a business seller which I
am not.

Lynda Fuller
[image: 📞]07930 808883

[hathshop]

I'm not sure if Evri have changed their policy or methods but recently I've been watching deliveries being dropped off at homes and not even a curtsy knock or doorbell ring. 

Just drop at door, photo, move on. 

Last time I checked, that's not a delivery.

[eastern-lights]

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@brooksie333 wrote:
It is not possible to disable Evri unless you are a business seller which I
am not.

Lynda Fuller
[image: 📞]07930 808883

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Are you saying you do not get the option to disable it, or that disabling it has no effect?

Because as a private seller I still have the option to disable it. As linked to a couple of posts above.

[stephanos757]

There was a video on Youtube about Evri, what it's like working there and
how they deliver parcels, I think he's got the sack from talking about it.
The Hiding In My Room channel. I don't watch most of his stuff as too many
long streams, but he had a shorter video about Evri specifically.