sending invoice for combined items as done many times

[mcgettigan5401]

SENT INVOICE FOR SIX LOTS AS COMBINED, SAME CUSTOMER AS BEFORE HE RECEIVED THE INVOICE NO PROBLEM , THEN TOLD HE COULD NOT THE MAKE PAYMENT AS PROBLEM WITH THE INVIOCE, WHEN I CONTACTED EBAY ON THE PHONE, THE GUY WAS NO HELP TOLD ME I HAD SENT AN INVOICE FOR TWO ITEMS BUT HAD NO POSTAGE ? TOLD HIM HAD NEVER SENT THAT INVOICE. BUT HAD SENT ONE FOR SIX LOTS, WITH WITH COMBINED POSTAGE, THEN TOLD HE ME I HAD TO SEND FOUR INVOICES FOR EACH ITEM? WHAT IS EBAY TRYING TO DO? SOMETHING SO EASY BEFORE, ASKED TO CANCEL THE SALE TOLD NO YOU CANT? SO I COULD SEND A NEW INVOICE, ???? 

[*vyolla*]

I'd cancel all orders and relist as a job lot on one fixed price Buy It Now listing. That way there'll be just one postage price for the lot. 

[patch1960bob]

The problem with that surely is that until a buyer decides what multiple purchases they won’t you have to change the listing ? Or is there a way around multiple buying & the simple delivery issue ? 
Thank you 

[bizzy-lizzy99]

All well and good unless somebody else comes along and  buys them first.

[*vyolla*]

---

@bizzy-lizzy99 wrote:

All well and good unless somebody else comes along and  buys them first.

---

There are ways around that:

Make the listing title 'Listing for Joe (or whatever name)' or set a high buy it now price with Best Offer feature added and then the buyer makes an offer at the previously agreed price.

[*vyolla*]

---

@patch1960bob wrote:

The problem with that surely is that until a buyer decides what multiple purchases they won’t you have to change the listing ? Or is there a way around multiple buying & the simple delivery issue ? 
Thank you 

---

Not sure what you mean here, from the OP's opening post it looks like we're talking about sold items. 

[mcgettigan5401]

Hi yes sold seven lots, and as done before sent invoice for all lots with combined postage , it was the same customer, that had purchased two multi lots before, but this time when he tried to pay, ebay said no problem with the invoice ?? But was just the same as the last two invoices, which he paid with no problem. Then phone call for over ½ hour told no youcant send invoice for multi items, just made no seance Tom thanks

[mcgettigan5401]

Many thanks for your help Tom

[mcgettigan5401]

Hi he had made bids on the items, and was waiting till he had finished bidding, so no problem, just then sent invoice for ll lots as combined postage ? Had done before same customer with no problem ? Cheers Tom

[mcgettigan5401]

Hi thanks for your info, have cancelled all lots, bit of a pain. Chers Tom

[a45heaven]

@mcgettigan5401 

@*vyolla* 

Do ebay financially compensate you for wasted time speaking to their CS?

Or indeed the time spent on making a new listing to abuse the ebay designed process?

Its all good and well mentors showing ways round ebays un-thought out rules, but what will happen when Mentors get blocked from the site for circumnavigating ebay created laws?

[mcgettigan5401]

HI HAVE BEEN USING EBAY FOR10 + YEARS AND NEVER HAD THIS PROBLEM BEFORE, I HAD SOLD TO THE SAME CUSTOMER THREE TIMES BEFORE IN THE LAST TWO MOUNTHS
WITH NO PROBLEMS.
HE MADE BIDS ON SEVERAL LOTS WHEN HE FINISHED, I SENT AN INVOICE FOR ALL LOTS WITH COMBINED POSTAGE NO PROBLEM, BUT THIS TIME TOLD CAN'T??
THANKS TOM

[*vyolla*]

---

@a45heaven wrote:

@mcgettigan5401 

@*vyolla* 

Do ebay financially compensate you for wasted time speaking to their CS?

Or indeed the time spent on making a new listing to abuse the ebay designed process?

Its all good and well mentors showing ways round ebays un-thought out rules, but what will happen when Mentors get blocked from the site for circumnavigating ebay created laws?

---

No, eBay don't compensate you for time spent, I think you'll be hard pushed to find any company that offers money for engaging with their CS dept. Can you think of one?

My advice to cancel orders and relist in one big job lot order is not an abuse of any eBay process and not circumnavigating eBay policy in any way, shape, or form. I've no idea why you think it might be. Until eBay have sorted out the combined invoice scenario it's simply a workaround and perfectly legit. 

You really do need to quit trying to make a drama out of nothing at all, most of your posts are provocative and negative. 

[a45heaven]

@*vyolla* 

Until eBay have sorted out the combined invoice scenario it's simply a workaround and perfectly legit. 

Oh sorry  you have misread my concerns - i was not aware ebay were still working on a solution to the combined invoice situation, its taking quite a while (many months from memory).

I believe some ebay sites have an ongoing 'faults board' so members can see what is being repaired and what not, so the member will know what affects them.

I was concerned for Mentors well being in maintaining their functions if they are contracting ebays prescriptions.

Mentors, i perceive, replaced the need for paid ebay staff to answer members questions, also Mentors were designed by their experience base to improve on the none UK CS - who generally are seen as having limited practical experience. This feeling is often endorsed by Mentors when Dublin contact is highly recommended.

Thank you for your continued efforts.

[*vyolla*]

Apologies @a45heaven , I thought that you were saying that we were giving out workaround advice that we shouldn't be.

[a45heaven]

No ! not at all - you are providing workable solutions to members who have been thwarted by which ever ebay system malfunctions or where the designed system has not had any practical experience applied to it.

Out of curiosity is there a mechanism where by Mentors solutions or suggestions are discussed with 'someone' from ebay to assist in rectifying ailing process'?

Im often told that ebay dont even look at these boards, so that avenue of change / improvement ebay have chosen to rule out.

[a45heaven]

@mcgettigan5401 

Im in the same boat with cherishing good buyer relations - i just hope they understand who the system problem lies with.

ebay have never been noted for communications , much more so with Buyers - See the recent BPF for a good example of that.

[*vyolla*]

---

@a45heaven wrote:

Out of curiosity is there a mechanism where by Mentors solutions or suggestions are discussed with 'someone' from ebay to assist in rectifying ailing process'?

Im often told that ebay dont even look at these boards, so that avenue of change / improvement ebay have chosen to rule out.

---

We have a 'mentors lounge' where we can discuss things with eBay staff and raise any issues. It's excellent and staff are very responsive to issues raised. Much info is passed on to relevant teams. 

[a45heaven]

@*vyolla* 

Much info is passed on to relevant teams. 

see a positive - well maybe - shame no active board for members to see whats going with issues you pass on on rather than kept in the dark.

It sounds kinda like the Community Managers passing issues to 'Teams' from the  Community Chat hour, but not always obvious the team make any actions?