eBay the gift that keeps giving!

[phillsvinyl]

You cannot get your breath......

I listed an album for sale at £10.00

Ebay then put on buyer protection £1.12

Customer buys record @ £12.28

I buy the postage as i normally do - and work out what it has cost me on my spread sheet etc etc.

It then dawned on me hang on - thats not right.

So i go into the orders again to check.

Subtotal

£11.12

Buyer protection fee £1.16

Order total

£12.28

Ebay have over charged the buyer another £1.16 on extra buyer protection.

Not my mistake - this is Ebays mistake

They have charged the customer two lots of buyer protection.

Not my fault eBays fault! Dont come looking to me to make the payment back to the client - you made the mistake NOT ME!

[lucy_farmer]

Have you been put into Simple Delivery yet, or are you still able to choose 'custom postage'?

(some items that were listing as custom postage have been changed over to the S.D. system  during their 'listing life'....)

[vinylscot]

How would SD make any difference in this case?

[papso22]

Could you please screenshot where you are seeing this 'double charge'?

It is much more likely to be a misunderstanding of how the information is presented than an actual double charge.

The listing says the buyer paid:

£12.28

incl. £1.16 for Buyer Protection

 

Which means you would have received £11.12 out of which you would have bought the postage.

 

The buyer will only pay the BPF that is showing on the sold page.

[lucy_farmer]

'How would SD make any difference in this case?'

---------------------------------------------------------------------------------------------------------------

Not sure....I know it makes no sense if S.D. postage has been added, as that's more than the mysterious extra £1.16.

But there's currently so many odd glitches and lumps in the roll-out I thought it might help to know all the details.... 🤔

Hopefully it's just another odd glitch that will vanish on 'refreshing'?

[akemp1]

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@phillsvinyl wrote:

Ebay have over charged the buyer another £1.16 on extra buyer protection.

Not my mistake - this is Ebays mistake

---

I just checked your sold listing and agree that's nuts if you set a £10 price.

As a buyer I keep getting offers pop up on my phone and the notification has the price excluding the buyer tax so I think 'that's a very good deal' and then of course I click the offer to see that there is no way I can buy at that price.

They seem to be showing buyers a mix up of prices with / without buyer tax and with / without the VAT on the SD. Ebay have such a broken platform right now they can't even do bad ideas right it's shameful.

The competition must be laughing their socks off at ebay's self-inflicted decline.

[edwardian-dreams]

looks like was listed for 11.12 not £10

somehow 

bpf on 11.12 was 1.16 

12.28 total

just my 2cents

[phillsvinyl]

listed at £10.00

buyer protection is £1.12

total = £11.12   not £12.28

But customer has been charged two lots of buyer protection

[phillsvinyl]

nope listed as £10.00

[phillsvinyl]

Hi Lucy - nothing to d with simple delivery as i offer free postage on all items - i do not use simple - i still use the old system which absolutley works fine and i am not overcharged and i have tracking - regardles if i use RM / Evri / or signed for.

[papso22]

The buyer might have been charged the BPF on an odd amount, but they will only have been charged it once, on what they paid.

The real question  is why the odd amount?

[phillsvinyl]

i listed it as 10.00

[4_bathrooms]

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@papso22 wrote:

The buyer might have been charged the BPF on an odd amount, but they will only have been charged it once, on what they paid.

The real question  is why the odd amount?

---

The prices the OP has shown are correct if their buyer has been charged twice for BPF:

(£10.00 x 1.04) + 72p = £11.12 

(£11.12 x 1.04) + 72p = £12.28

What isn't clear is why the original BPF became incorporated into the item price meaning the BPF charged to their buyer was effectively a BPF charged on top of a BPF. I suspect it will require one of the eBay employees with access to the OP's account to provide an answer.

[akemp1]

---

@phillsvinyl wrote:

i listed it as 10.00

---

Did you just use the new listing screen or did you somehow clone an existing listing? I'm wondering if a bug in the tool that created the listing somehow included the buyer tax in your asking price?

[papso22]

---

@4_bathrooms wrote:

---

@papso22 wrote:

The buyer might have been charged the BPF on an odd amount, but they will only have been charged it once, on what they paid.

The real question  is why the odd amount?

---

The prices the OP has shown are correct if their buyer has been charged twice for BPF:

(£10.00 x 1.04) + 72p = £11.12 

(£11.12 x 1.04) + 72p = £12.28

What isn't clear is why the original BPF became incorporated into the item price meaning the BPF charged to their buyer was effectively a BPF charged on top of a BPF. I suspect it will require one of the eBay employees with access to the OP's account to provide an answer.

---

But hasn't the seller also received more than they expected?  So the buyer paid more, and the seller got more, but the buyer still only paid the BPF based on the total they were presumably happy to pay.

[4_bathrooms]

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@papso22 wrote:

---

---

But hasn't the seller also received more than they expected?  So the buyer paid more, and the seller got more, but the buyer still only paid the BPF based on the total they were presumably happy to pay.

---

Correct but if there is a problem with eBay's BPF calculations it certainly warranties investigating. 

However, looking through the OP's listings I'm no longer convinced the problem was eBay's end. Some of the OP's listings were clearly listed at a round number with the BPF added on like the items listed @ £11.12; i.e. £10.00 plus the BPF. Others are listed at a nice round number such as £15.00 so either there is no BPF on those listings or the OP consciously listed them at £13.73 to arrive at that amount.

@phillsvinyl - you mentioned using a spreadsheet in your opening post. Do you use this spreadsheet when creating listings?   

[phillsvinyl]

Let me put this as plain as i can:

I listed for £10.00 ( i know this as it was two days ago)

The BProtection is added by eBay at 1.12

So it lists as 11.12 including BP

The client paid 11.12 + BP so in affect paid BP twice.

Other listings i have are rounded up with BP depending on the grading of the record - for me it is a glitch as i have just sold another - and no issue with that one

[4_bathrooms]

All any of the regular posters can see is that the item sold for £12.28; i.e. £11.12 plus the 4% + 72p buyer protection fee. There have been lots of posts on here over the years where people have thought eBay fees were charged incorrectly but upon further investigation the fees were charged correctly; fees are something eBay hardly ever gets wrong. If there was some wider issue with the BPF being double-charged I would have expected several threads or at least a few "me too" replies by now but there haven't been any so I only have the balance of probabilities to go on. 

Only one of the eBay employees who sometimes post here can find out exactly what happened. If you open the email notification confirming the listing had gone live what does that show? It will be from ebay@ebay.com and have the first few letters from the item title followed by "has been listed" in the subject field.

[edwardian-dreams]

Go into your orders and do  relist ….see what comes up ….it should retain your original listing price 

if it’s £10 then it seems odd

marco@ebay.com might be able to help