cant add tracking to a sold item

[freesat-spares]

trying to add my own tracking number to an item I sold, but keeps coming up with an error. 

auction was setup with "simple postage" but I needed a service for delivery ebay does not offer.

item is sent and buyer has it but ebay keeps telling me its overdue.

when i click on ADD TRACKING I get a "not you its us" (404) type page

is there a way around this?

[tressygirl]

You can manually update the tracking,  and use a laptop / PC for this.  Chrome works well too.

• Go to "Orders Paid & Dispatched"
• Click on "View order details"
• Within the "Postage" section there's a small dropdown arrow next to "Track Package" - click on that.
• Click on the "Add tracking" option
• A box will come up with the current tracking number . Delete that and replace it with your trackin

For the unused Simple Delivery label:

• If you selected 'Buyer pays’ when you created the listing, your buyer will automatically be refunded for any Simple Delivery label that isn’t used after 30 days

• If you selected ‘Seller pays’ and offered free postage on your listing, you'll need to fill out the Request a refund for Simple Delivery form for the label that wasn’t used. Make sure to send your request within 14 days of your item selling.  Also ensure you add the replacement tracking number of the service used, and it shows delivery.

@freesat-spares 

[freesat-spares]

See you saying I've got to buy the label and then get it refunded and add
my own tracking number

[zahsuroop0]

Unforutnatley i have had a similar issue and spoken to customer service this morning who have confirmed the system has now changed and you will no longer be able to add an additional tracking if used simple delivery. You would need to manually message the buyer the alternative tracking and ebay will have access to this when you submit the refund form