Unable to send Invoice or Combine Postage

[zax93]

So usually when I sell multiple items to a buyer I send them an invoice and adjust the postage accordingly - there is no such option there at the moment - there is a link to combine items so I click on that and then try and collate them there and get this message

Sending invoices is temporarily unavailable

 

We're working to fix this issue as soon as possible. In the meantime, if you want to send combined postage discounts, we recommend refunding the postage difference to your buyer after purchase.

Anyone else having issues?

[rupertpicken]

What if you want to give a discount, so a lower postage price than Ebay has calculated.  There really should be the option to manually adjust.

[jmr064]

I am a privat sellar, I dont see any where i can say how much weight each item is. 1 item is about 325g , so it should be possible to send at least 5 items in a small parcel up to 2kg, for 5 items Ebay charges the customer  about £6.65 that £3.27 more than necessary, they must be raking in taking their cut.

Last week i sent a medium parcel , 13 items,  charged 12.47 by e-bay. should have cost 6.95 up to 10kg.

simple postage is daylight robbery

[ros-jonn]

As mentioned in earlier replies, I have been given this solution from customer support:

Ask buyer to pay separately for each item. (Full whack separate postage)
Generate postage label for ONE item.
Manually add that tracking number to other items.
Buyer will be refunded the postage for the items that a label was not generated for, "within a few days of delivery".

The irony of this being called "simple" delivery.

Oh, and I was given the generous option to opt-out of simple delivery to retain full control over postage costs. The only hitch is that I would need a time machine to take me back to the point I created the auctions. Brilliant.

[sues3978]

Hi, yes this seems to be the only way now. I just wonder if the Post Office realises how much they are getting ripped off with having to accept parcels hugely overweight for the postage paid! 

[sbespecially4u]

from november think 18 th you are not allowed to add tracking number from one label to other on simple delivery.. as long as label not used the buyer will be refunded for unused label with 40 days

[ros-jonn]

You are correct. There is no way to manually add it, despite the app prompting me "It's time to send your item. Already dispatched? Add tracking details."

I hope the buyer can flag it as received, otherwise eBay will think I just never sent it.

[lucy_farmer]

'I hope the buyer can flag it as received,...'

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Sorry, there's no 'received' button for the buyer to push.

Even (pos.) feedback is not taken as proof  of delivery. ( because it is easier than you might expect to leave feedback on the wrong sale...)