The new when we get paid rules from February.

[nichsm_2913]

Ebay was always heavily weighted in favour of the Buyers, but this new mad rule thats coming in next month about having to wait two days after delivery is confirmed to get paid is simply beyond the pale.

And sometimes delivery conformation never comes, apparently in that situation we have to wait 14 days to get our money.  

This is disgusting and completely nuts. A self-destructive move from Ebay.

[goodibags]

You'd more likely be claiming against Ebay, especially after SD comes in.

A % of the BPF is almost certainly being diverted into a special pot for paying their legal team.

[andha-21]

True, Royal Mail do take photos for "proof". The problem is that there are multiple examples of that "proof" ending up at the wrong address.

Any lawyer could probably get that blocked as evidence.

I had one recently, customer received a delivered email from them. Panicked and messaged me. I did a minutes worth of research and found a photo. The photo was of a neighbour collecting it at their house in their slippers. The customer recognised it instantly.

So Royal Mail don't fulfill their side of the contract in every occasion and lots of people know that.

As for the photo/video part. I've been taking photos showing the stages of my packing for ages now. For the more complicated packs I send those directly through to the customer as an orientation guide.

Basically I know I can't afford not as described claims, so I went full prevention over cure. Bomb proof packing and I use the combination of photos and description to make everything I can see/find absolutely clear to the customer.

[1956glyn]

I can see where you are coming from videoing/taking photos of the packaging etc etc.

Unless you video every second from packing the item and say handing it over to post office staff it probably wont count for anything.    Anyone could takes photo/a video of themselves packing the item......it does not necessarily mean that its the exact same item thats actually been sent.

[bittyboy101]

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@goodibags wrote:

You'd more likely be claiming against Ebay, especially after SD comes in.

A % of the BPF is almost certainly being diverted into a special pot for paying their legal team.

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Claiming against eBay could be tricky, as even with solid concrete evidence to support your case as an respectable eBay seller... we all know that eBay will still win... multi billion pound company and all that jazz...

You're only real chance is to claim against the person who purchased the item and forced eBay to refund them  unlawfully if they are at fault.

[tressygirl]

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@1956glyn wrote:

I can see where you are coming from videoing/taking photos of the packaging etc etc.

Unless you video every second from packing the item and say handing it over to post office staff it probably wont count for anything.    Anyone could takes photo/a video of themselves packing the item......it does not necessarily mean that its the exact same item thats actually been sent.

.......and that is why eBay would not allow a video as any evidence, in any case.

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[1956glyn]

Small claims court was mentioned too........i think the same would apply there too

[bittyboy101]

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@tressygirl wrote:

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@1956glyn wrote:

I can see where you are coming from videoing/taking photos of the packaging etc etc.

Unless you video every second from packing the item and say handing it over to post office staff it probably wont count for anything.    Anyone could takes photo/a video of themselves packing the item......it does not necessarily mean that its the exact same item thats actually been sent.

.......and that is why eBay would not allow a video as any evidence, in any case.

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...but yet Amazon allows sellers and buyers to submit video evidence to support their case in a dispute:-

"Yes, both Amazon sellers and buyers can submit video evidence to support their case in a dispute, which is particularly helpful when demonstrating product condition, damage, or functionality issues that might be difficult to capture with just photos alone; this evidence is usually submitted through the Amazon dispute resolution system when filing an A-to-Z Guarantee claim. 

Key points about using video evidence on Amazon disputes:

• Valid use cases:

  Video evidence can be particularly useful for showing:

  • Damaged items upon arrival
  • Incorrect product functionality
  • Packaging issues
  • Proof of proper product usage
• How to submit video evidence:

  When filing a dispute, navigate to the relevant section on the Amazon seller or buyer portal and upload the video file as part of your evidence package.
• Important considerations:

  • Clear quality: Ensure the video is clear and well-lit to accurately capture the issue.
  • Relevant details: Include relevant commentary in the video to explain what is being shown.
  • File size limitations: Check for any file size restrictions when uploading videos. "

[andha-21]

Awe, that's straight up mean. Comparing eBay with Amazon. I truly despise the latter but they are in a completely different league of professionalism.

I certainly can't remember any updates of theirs blocking thousands of their users from using their app.

It's akin to comparing the faceless monster that is Man City with Accrington Stanley. Totally below the belt.

No offence intended to Accrington Stanley.

[bittyboy101]

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@andha-21 wrote:

Awe, that's straight up mean. Comparing eBay with Amazon. I truly despise the latter but they are in a completely different league of professionalism.

I certainly can't remember any updates of theirs blocking thousands of their users from using their app.

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No I think it's a fair fight ! 😁

[1956glyn]

That basically refers to damaged items upon arrival.  With Ebay one can do the same with photos on a dispute but not a video.

It has no relevance what Amazon do.

[andha-21]

Hmm, I think you'd like to see that fight but it definitely won't be fair.

But if I'm right in what I think Amazon are gearing up to, market move wise, then we will probably end up seeing it.

Those new super sized sorting depots aren't just for their stock. It looks like they are copying Royal Mail infrastructure so they probably have intentions of moving into mass delivery for all businesses and consumers.

If that happens, eBay could be in the unenviable position of having to advertise a direct competitor. Anti competition laws means they almost certainly wouldn't have a choice.

"Buy from eBay, make Amazon richer."

Both groups could use that slogan, but I'd wager only one will find it funny.

[pzkpfwv1d]

With regards to the customer relation 2015 act - one of the Regulators is Which who are a large company

[pzkpfwv1d]

With regards to the Customer Rights Act 2015 Which are one of the Regulators

[papso22]

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@pzkpfwv1d wrote:

With regards to the Customer Rights Act 2015 Which are one of the Regulators

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I don't think they do.  It's regulated by TS and CMA.

[lucy_farmer]

'As for the photo/video part. I've been taking photos showing the stages of my packing for ages now. For the more complicated packs I send those directly through to the customer as an orientation guide.

Basically I know I can't afford not as described claims, so I went full prevention over cure. Bomb proof packing and I use the combination of photos and description to make everything I can see/find absolutely clear to the customer.'

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I bet your buyers really like the fact that you do this 👍

It shows them that you're just as invested in looking after the models as they are.. and the bomb proof packing will keep what they bought really safe.

(despite all the horror stories we read on here, I believe that most buyers -especially in enthusiast/collector categories- really want the thing they bought and in one piece! not a refund...)

Unfortunately, video 'evidence' has never swung any cases with ebay....

Ages ago (about 13/14years ago?) a very long case happened. ( the seller had the word 'zebra' in his user name somewhere, if anybody remembers it?)

The 'buyer' was actually on film on a security camera collecting the item *without* leaving the cash. (because the seller was distracted) And then refused to pay afterwards.

But because there was no tracking number involved, the buyer won the case.......

But, just in case you *do* get a dodgy buyer, your method may well put them off trying to rip you off !

[bayseeker11]

An issue with the new payment system happened to me today. Customer bought item and paid. I sent item next day, on its way to customer, customer asked Royal Mail to post to Safe place which was their local Post Office. Royal Mail tracking showed these details and showed delivered to Post Office awaiting collection. eBay however wont class this as delivered until customer actually picks up item. In my view the item has been delivered to the address specified by the customer therefore the payment should now be released. However eBay rep says wont be released until customer actually picks up item which could be 2,5,10 or 50 days from now.

[histoscape]

I'm not happy about waiting 2 weeks for payment! I can get quicker payment if I post my item with tracking. I wouldn't make a profit if I had to use traking. Since Ebay started making all the changes towards the end of 2024 my sales have dropped and are not picking up? I think I'm gonna throw the towel in.  I am making a few quid each month but the amount of time and effort just isn't worth it. 

[lucy_farmer]

'However eBay rep says wont be released until customer actually picks up item which could be 2,5,10 or 50 days from now.'

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Unfortunately, ebay reps have been known to talk a load of old cobblers sometimes. I think you may have one of those there....

If your parcel is not marked as delivered , you should get your sale money in 14 days- not 50!

[bittyboy101]

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@bayseeker11 wrote:

An issue with the new payment system happened to me today. Customer bought item and paid. I sent item next day, on its way to customer, customer asked Royal Mail to post to Safe place which was their local Post Office. Royal Mail tracking showed these details and showed delivered to Post Office awaiting collection. eBay however wont class this as delivered until customer actually picks up item. In my view the item has been delivered to the address specified by the customer therefore the payment should now be released. However eBay rep says wont be released until customer actually picks up item which could be 2,5,10 or 50 days from now.

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With Royal Mail I believe it is 9 calendar days for Tracked 24/48 post and 18 calendar for Special Delivery.

After this respective time Royal Mail will return the parcel or letter back to the sender (if the sender's name and address is on it) If not it gets sent to somewhere in Ireland where it sits for 3 months in a warehouse before being destroyed if no one claims it during that time.  

[crazyknitter22]

I am disabled, I am physically not able to walk to the post office almost daily.

Royal Mail picks my stuff up from my home. I don't have to go anywhere.

So, If they want to make it mandatory then this needs to change!

- Can I arrange for my item to be collected?
Collection is not currently available for Simple Delivery.

If you would like your item collected, you should opt out of Simple Delivery when creating your listing.