Submitting evidence in 'item not delivered' case

[bussey1611]

I have had an item reported as undelivered which was sent 87 days ago via RM 48h tracked. I have record of it being delivered on the RM click&drop portal along with a photo from the delivery. 

As I understand it max time to report a non-delivered item is 30 days, but the buyer can raise a 'chargeback' dispute with their bank for up to 120 days in which case the onus is on the seller to prove delivery. Ebay says it's 'holding my funds' until this is resolved, but as I've already withdrawn the funds from my account I assume this would be charged back to me. 

I have messaged the buyer with the tracking number and updated this in the options sent to me, but is there anything else I can do? It seems to me like this should be pretty cut and dry as there's evidence of delivery.

[lucy_farmer]

If you have proof of delivery, you will not lose an 'undelivered' case.*

Even if the buyer goes for a 'chargeback' with their credit card or whatever (and, yes, I think it's 120 days) your proof of delivery should cover you with the chargeback as well.

AS long as the chargeback is also for 'undelivered' (chargeback for INAD is another, foul smelling, kettle of fish...!)

*Sometimes ebay CS get it wrong because some of them don't know their own rules; if you are extremely unlucky and it doesn't go your way, you MUST appeal the decision. You have proof of delivery. Therefore you get to keep your cash.

[wyattharrisx]

You should win a chargeback case where delivery shows delivered. I won on one before and it was just a GPS Tracking,  no photo but GPS matched address. I wouldn't message the buyer any further messages. Just ensure you have responded to any cases opened

• Tracking information showing the order was delivered successfully to the postal address that matches the address on the order details page
• Signature confirmation when an order total is greater than or equal to £450

[bussey1611]

Thanks for the reassurance guys. I'll wait and see what happens with it.

[sml192]

If the buyer has just opened a case under eBay's Money Back Guarantee then as it is over the 30 days allowed they won't be able to escalate to eBay and the case will eventually just time out.

If they have opened a payment dispute (chargeback) then all you need to do is to provide the tracking proving delivery and you will be protected by eBay regardless of whatever decision the buyer's card issuer makes.