Someone used my items images to make a sale..

[tranceenthusiast]

As above. 

What can be done about this? Surly this is not allowed? 

[tranceenthusiast]

 

EBay have made a decision lol…

[tranceenthusiast]

Buyer protection fees are paying the AI guys and girls… 

[jckl1957 · Accepted solution]

The seller has not broken any Ebay rules.

By using Ebay, you tacitly agree to everything in the user agreement, including this:

What should I do if my image, video or text is being used by another seller?

When you create listings you give eBay and its customers permission, through our User Agreement, to use your images, videos and product details. Your content may be added to the eBay product catalogue, and may be used by other sellers in their eBay listings.

[style_wise]

Personally, I give Sellers the benefit of the doubt when they have copied my listing completely, and send them a polite message asking them to 'please make it your own' (e.g. give it your own personality). Estimate about 75% of them do.

[eastern-lights]

Isn't there a rule that photos of a second hand item should be of the actual item that is for sale? As far as I can see, OP only sells second hand items. Unless another seller is selling something they bought from OP, how can OP's photos be an accurate representation of the item being sold by someone else?

[cardz12]

Years ago when I complained that another seller was using my images and using my descriptions verbatim the seller was suspended and their listings were removed. Standards have slipped somewhat.

[soon-be-christmas]

That's not on! Could adding a watermark to your images help prevent this happening? Might be worth a test.

[kidmore_kats]

From eBay's point of view, what's wrong is directing buyers to do an off site deal on Gumtree.

[tranceenthusiast]

But buyer would be expecting my item? And then gets another perhaps in worse  condition?  What’s the point in buyer protection if anyone can just use anyone else item images? How does the buyer know what they are getting? 

[tranceenthusiast]

Thank you exactly this. The guy used my items images which were still for sale at that time to make his sale….. Buyer may have been watching my item and thought I lowered the price hence why it sold? But still rules are the rules. I won’t bother taking the time to take pics anymore will just use everyone else’s lol utter madness 

[tranceenthusiast]

Seems so bro. 

[tranceenthusiast]

No idea what you mean officer 👮… But it’s quite ok and within eBay’s  rules to use another sellers item images.. Including ones featuring my carpet in my lounge to make a sale….. 😩😂😂

Where is the buyer protection there? 

[tranceenthusiast]

Understand the sentiment of your sarcasm .. But at the end of the day this seller has misled his buyer. He used my items images while my item was still for sale.. My item is still there… Yet his has sold.. The buyer was looking at my item not the sellers in the pictures the seller used and that is surly not ok?  But yes great sarcasm. Very cool guy 😎

[messier44000]

Is it somewhere in the T&Cs where if listing a used item (if this was the case) the photo 

has to be of the actual product for sale. Not a stock image and not a similar item sold 

by another seller.

Not that many take any notice of the above.

[jckl1957]

You are the second person in this thread to make that point.

I don't think there is such a rule - I have seen a lot of listings where sellers use (for example, for a dress from a High Street retailer or a sofa) images of the brand new item as the first few photos, and then have 1 or 2 photos of the item they are actually selling after all the 'new' photos.

In my view, it's bad selling.  I want to see pictures of the item I will get.

However, as far as I can tell (happy to be corrected if I am wrong) those sellers are not breaking any explicit Ebay rules.

[soon-be-christmas]

Yes, but I'm not talking about that.

[soon-be-christmas]

What saracasm? No need to troll my guy.

[tressygirl]

---

@soon-be-christmas wrote:

That's not on! Could adding a watermark to your images help prevent this happening? Might be worth a test.

---

I don't  believe, unless the ruling has changed recently,  that watermarks are allowed,  because eBay believe this does not allow the photo to be seen clearly.

Yep, you may well see some photos with watermarks,  but each and every of the 7 billion listings cannot be checked,  some slip the net and become listed even when a policy has been broken.

[platform.5.trains]

it depends to be honest has someone has bought the item from you with the intention to resell that item 

then thats fair dinkum as the aussies would say on the other hand if they have used your photos being lazy and not taking their own then its not as described.

you,ll find plenty on here they,re called freeloaders...{;0)