Simple delivery is awful

[jezzagold]

I list a few things on ebay occasionally, but this new simple delivery is just rubbish for sellers. It assumes that ebay actually know the size and weight of items And that everyone can easily get to Evri or other courier services easily. Why did they have to stop the seller from deciding how to post items? Put me right off bothering to use Ebay.

[lucy_farmer]

'I contacted an agent and they told me that they will escalate this as an urgent priority and get back to me.'

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I hate to have to tell you that this is a lie.

They just told you something that you wanted to hear to get you off the phone.

Simple Delivery isn't going to be 'escalated'  as an 'urgent priority' for any single seller: it's for ALL private sellers, like it or lump it.......

[ladychef58]

Hi  jezzagold, it’s not just the sellers it’s not working for, we as buyers are not getting our goods either, ordered a dress from a seller , it didn’t arrive, everi made loads of excuses, had to have a refund, ordered another dress from the same supplier, guess what everi have failed to deliver that as well, making loads of excuses, tried talking to eBay, they are no help, just telling me to apply for a refund, it’s not a refund I’m after, it’s the goods I have ordered.

pat

[robertnew16]

Evri has never worked! Even when it was myhermes or whatever name it was
before that, I havehad parcels put in the bin, with no notification its
there, as well as so many other things, including a driver threatening me
because the sender complained of damage to the parcel! ebay only wants it
because its cheap and they get to keep a percentage of the price, it may
only be a few pence per parcel, but when you times it by how many parcels
go through ebay it comes to a lot. Someone coined a word for what ebay, as
well as amazon, Facebook, twitter, and all the others are doing, they
called it en*bleep*ification! Where a platform gets worse over time, look at
ebay, when I joined in 1990 something, sellers could leave honest proper
feedback including negative feedback, you even saw dishonest buyers banned,
decent fees, etc, it was a nice site generally, yes you could find idiots
like seller an expensive item for 99p with £500 postage as there were no
fees then on postage charges, I honestly think a lot of changes have not
been made for profit or improvement, but because some executive has
realised they need to do a big project to justify their overinflated
salary, so rather than going away to play they golf implement some changes
on something they know little about and make a mess, golf not just a stupid
game to keep morons happy, it also stops them from making a mess of the
world, shame it doesn't work for trump too!

[department28]

'it’s not a refund I’m after, it’s the goods I have ordered.'

Exactly!

Unfortunately, there does seem to be an increase in reports of parcels not being delivered, lost/stolen/damaged etc since Simple Delivery started - and then it's, 'oh well, never mind, have a refund...' which is all well & good, but I'm sure we would all much rather something was done about the unsatisfactory courier situation.

Obviously, as a buyer, it can be extremely disappointing not to receive an item, and for sellers, it's not only the loss of the item, but the scandalous waste of time and effort spent listing, packing & posting... all for nothing. ☹️

[robertnew16]

Don't forget the seller being out of pocket, you don't always get a refund for your cost as a seller!

There is one thing that can be done, as a seller I have selected the royal mail as my only parcel service and excluded evri, you can do it in your seller settings, a 100 times better parcel service, i have had one single parcel wander through them in a year!

I wonder what GPS system evri uses, for most of last year every evri parcel attempted delivery to me took it to one of two factories/industrial units about half a mile from my address, one always returned them but the other was empty, but they still kept leaving parcels there, I mean! Common sense guys! When a builder went in to do some work for a new tennant they reportedly found over 100 parcels for a load of different addresses in the housing estate, just dumped through a broken window! Duh!

[department28]

'There is one thing that can be done, as a seller I have selected the royal mail as my only parcel service and excluded evri...'

Same here. Postage is more expensive if you exclude Evri, but worth it to avoid them! Maybe if everyone excluded Evri, Simple Delivery would shrivel up & die...? 😄

[robertnew16]

Do you know yours was reply 666 of 666? Where are the horns?

But back to the subject, what is it 30p, you get what you pay for! You want cheap and *bleep* save the 30p, you want your item, pay it!